Sr. Manager, CDFI Relationship Manager

Sr. Manager, CDFI Relationship Manager

​External Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement.  Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.

We focus on innovation and opportunity -- on long term well being for our associates, customers, and communities.  We dream in disruption -- at scale -- especially for those who have been underserved. This is the language of changing things for the better, of the future, and…of Capital One.

As we continue to build our commitment to our customers and communities, we would like for you to consider being part of this very special team.

Community Finance Team

Community Finance’s commitment to impact is clear. In 2023, the team originated $2.3 billion in debt and Low Income Housing Tax Credit (LIHTC) equity investments that financed more than 14,000 affordable housing units. Since its inception, Capital One has invested almost $17 billion in affordable housing and provided financing for more than 160,000 affordable housing units. 

Capital One’s Community Finance originates debt and equity to support affordable housing development. The team provides construction debt financing, as well as, invest in low income housing credits through proprietary and multifund equity fund structures. In addition the team partners with other lines of business to provide capital to Community Development Financial Institutions. 

The Community Finance is a line of business that seeks to build inclusive, thriving, resident-centered communities that catalyze opportunity & well being; and enables Capital One to further its mission to change banking for good. We partner with other teams within External Affairs and lines of business to create meaningful impact for customers and communities sustainably and at scale. 

The Role:

Community Finance is seeking a strategically oriented and energetic Senior Manager RM with demonstrated experience driving innovation, impact and operational excellence to drive the expansion of Capital One’s Community Development Financial Institution (CDFI) activities. 

This role will report to the Senior Business Director accountable for developing a robust CDFI investment pipeline to execute our $600M CBP commitment. The role will serve as the face of CF and Capital One to the CDFI community. This associate should have a demonstrated record of delivering solutions, excel at relationship management, and have keen business and communications acumen.

Key Responsibilities:

Leadership and Innovation -

• Lead your team in best-in- class management of relationships; develop and maintain the company’s relationships with existing and prospective CDFIs and industry stakeholders; gather market intelligence by forging deep relationships; understand how Capital One shows up in our local communities and how we can help move the needle on socioeconomic mobility through investments in CDFIs.

• Harness your team’s market intelligence to bring insights to broader Community Finance and External Affairs, shaping perspectives and informing investment decisions; share intelligence with peers across the company to deepen our shared understanding, promote collaboration, and maximize impact

• Collaborate with executive leaders, your team, and other key stakeholders to establish business goals, plan portfolio growth, manage new and existing relationships, and perform proper pre-qualification underwriting of CDFI investments.

• Lead across the organization to manage risk, support new business initiatives and continuously well-managed processes

• Help craft a shared vision for the future, leveraging your expertise, leadership, and influence to provide clarity in complex situations, inspire breakthrough innovation and drive results

• Adopt an enterprise mindset in strategy development and implementation, considering both the internal and external CDFI landscape

• Proactively embrace and lead through change, with candor and optimism

• Evolve to meet new and emerging opportunities and challenges, including enabling a try/test/learn team culture 

• Innovate and find efficiencies in the application of data and technology to support busine