Technical Integration Specialist - HR Connect Workday/UKG/ADP

Job Posting End Date: April 17

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

This position works in direct partnership with customers and business partners to implement and maintain electronic data interchange technology enabled services between Unum's systems and other vendors (e.g., benefits administration providers, technology partners, employers, brokers).

This position requires an in-depth knowledge and understanding of Unum’s technology, product portfolio and the impact to our pre-sale, onboarding, and continued administration management.

Principal Duties and Responsibilities

The specialist provides expert advice and technical support on all aspects of Unum’s technology capabilities process and oversees the setup and maintenance of technology onboarding with our clients and technology partners.

• Effectively and proactively consult with customers to drive set up of their technology that meets the specific needs (including billing, claims, and enrollment), along with setting appropriate expectations with regards to these processes and impact to delivery of bills and contracts.
• Identify potential issues, concerns, and problems through problem solving, seeking root cause, and identifying solutions that provide an improved client experience. 
• Oversees the creation/interpretation of connection and system integration requirements, the testing and implementation of new data interchanges, and the ongoing daily operational support.
• Collaborate with business partners to provide subject matter expertise on Unum’s data models, associated systems, and technology, in support of sales, implementation, administration, benefits and other key internal business processes.
• Facilitates calls regarding file requirements, mapping documents, and timelines with the client, partners, IT resources and the implementation team to determine technical infrastructure requirements to support accurate contract administration.
• Ensure set up of technology solutions to support ongoing administration and eligibility.  This includes troubleshooting data options, education of the services, submitting appropriate file set up requests, working with internal and external partners to accomplish testing needs and communication to all stakeholders during the process until files are successfully in production.  
• Consult, as the subject matter expert, on maintenance and troubleshooting of the file feed, including data mapping and format, as needed.

Additional Responsibilities

• Assist in process improvements, system enhancements, and general problem solving to improve the customer experience and team effectiveness.
• Build strong partnerships with internal business, field, and IT teams.
• Develop project plans and delivery timelines related to the technology enablement process and manage the timeline to ensure integration is delivered with a high level of quality and on in line with ‘go live’ date expectations. 
• Issue resolution and ownership for identified errors.
• Responsible for ongoing management of existing data feeds in support of enhancements and updates.
• Support acquisition of new business by responding to RFP and other pre-sale requests regarding feed imple