Windows Management & Software Release Engineer

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

As a member of our Fleet System and Product Operations Engineering team, the Windows Management and Software Release Engineer will work with both operations and product development teams to robustly package software builds and remotely deploy them to thousands of critical customer devices all over the world. This position’s work would involve build systems, CI/CD and Configuration Platforms such as MECM with a focus on the Windows operating system. Successful candidates would bring both operational expertise and a strong software engineering approach to drive efficient software deployment processes and ensure optimal system performance.

 Roles and Responsibilities:

• Lead Windows applications configuration management and release processes
• Ensure seamless deployment across multiple remote systems
• Develop and maintain Powershell scripts to automate packaging, deployment and configurations tasks in an effort to improve efficiency.
• Collaborate with software development teams to understand application requirements and dependencies
• Implement best practices for version control, branching and merging strategies using Git
• Facilitate traceability and code management
• Manage software deployments using MECM, ensuring compliance with organizational standards and security policies
• Conduct regular system audits to identify configuration drifts and implement corrective measures
• Provide technical support and troubleshooting expertise to resolve deployment issues and system optimization
• Submit and communicate changes as needed using change control methodology
• Receive and respond to escalations from field support, DevOps teams and product team
• Escalate issues to management, if necessary
• Collaborate with team as well as cross functional team members daily
• Helps promote an environment that cultivates teamwork
• Provides guidance, creates processes and direction to operation engineers
• Execute the Intuitive strategies in a cost effective and timely manner
• Stay abreast of industry best practices in risk management techniques and integrate new methods/tools as appropriate
• Create and maintain all aspects of documentation relative to responsibilities and processes
• Create custom reports tracking environment and device performance
• Work with process development team to implement and integrate new/improved process workflow
• Manage and maintain Windows IoT systems at enterprise scale
• Manage Windows system hardening
• Manage software deployment through Microsoft Endpoint Configuration Manager and Intune
• Document enterprise Standard Operating Procedures (SOP), Work Instructions (WI) and systems
• As Subject Matter Expert, takes a leadership role on executing projects/initiatives
• As required. conduct and host regularly scheduled meetings
• Create and support PowerBI reporting
• Be able to execute ad-hoc projects as assigned by management

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or related discipline; or 4+ years’ experience of Software Engineering or Software Development and 3+ years of Windows Device Administration
• Strong administrative and record-keeping skills