Integrated Customer Service Supervisor

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:
• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

The Supervisor, Integrated Customer Services is a high-impact leadership role responsible for overseeing a team of 20+ employees across 10+ client programs. This role ensures consistent delivery of performance, quality, and service level goals in a fast-moving, metrics-driven environment.

This position requires a hands-on, business-first leader who can manage multiple priorities, drive accountability, and actively develop a team while ensuring operational excellence and client success.

Key Responsibilities

• Lead, coach, and develop a team of 20+ employees across multiple client programs
• Own team performance, including productivity, quality, attendance, and engagement
• Ensure service levels, KPIs, and client deliverables are consistently met
• Act as escalation point for team and customer issues, resolving quickly and effectively
• Partner with Workforce Management to maintain proper staffing and performance alignment
• Monitor daily metrics and take real-time action to address gaps or risks
• Drive coaching, feedback, and performance improvement across the team
• Support process improvements to increase efficiency, quality, and customer satisfaction
• Ensure accurate reporting, documentation, and operational execution

Leadership Expectations

• Operate with a business-first mindset, balancing people leadership with performance outcomes
• Be highly responsive, proactive, and solution-oriented in a fast-moving environment
• Take full ownership of team and operational results
• Lead with a hands-on approach—actively engaged in daily performance and support
• Drive accountability, urgency, and continuous improvement
• Partner with Manager and HR on performance management and hiring decisions
• Ensure adoption of process changes and program updates across the team

What Success Looks Like

• Consistent achievement of KPIs across all programs
• Strong team performance, engagement, and retention
• Proactive problem-solving with minimal escalation
• High accuracy, quality, and operational efficiency
• A culture of accountability, ownership, and results-driven execution

Qualifications

• Prior leadership experience required (Supervisor or Team Lead level)
• Experience managing 15+ employees preferred
• Experience supporting multiple programs or clients strongly preferred
• 4+ years in customer service, contact center, or operations environments
• Strong multitasking, organization, and decision-making skills
• Proven ability to lead in a metrics-driven environment
• High reliability, punctuality, and accountability
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office and data systems
• Bilingual (English/Spanish) a plus

DOT Requirements

If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Compensation Range

$52,000.00 - $74,400.00

Currency

USD

Type

Salary

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to wor