Job Description Summary

Department - Information Technology

Job Description

Job Type: Classified

Job Classification: 5282 - Information Technology Support Engineer

Salary Grade: 15

Pay Range

Hiring Range: $68,931 - $82,721 Annually 

Pay Range: $68,931 - $96,512 Annually 

Range Explanation: 

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

• Pay Range is the entire compensation range for the position.

The Pima County Information Technology Department (ITD) is seeking a Network Engineer to be part of a highly team-oriented, technical, self-motivated, and meticulous team where communication is critical.

The architecture includes a high-performance core and data center environment built on leading edge networking and security. The work involves everything needed to support reliable and efficient networking service for public facing applications and staff in multiple departments across dozens of locations.

Responsibilities include designing, implementing, monitoring, and troubleshooting networks and related security solutions. You will work closely with teammates and users to identify solutions and resolve issues and will also be involved in hardware and software upgrades.

We offer an opportunity to utilize your skills, build new ones, work in a team environment and advance your career in a rewarding domain. You bring enthusiasm, professionalism and a desire to get better every day, as well as to make a difference in your community by supporting the mission of Pima County Government.

This position participates in the on-call rotation and off-hours maintenance.

In applying for this position, pay particular attention to the preferred qualifications at the end of this posting, addressing each qualification in your application.

This is an in-office position located in Tucson, AZ, and cannot be remote.

Essential Functions:

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

Within the centralized Information Technology Department (ITD)

• Maintains detailed records of equipment deployment, configurations, and any issues encountered during the process;

• Prepares reports on logistics performance, cost savings, and efficiency improvements;

• Plans and coordinates the installation and relocation of computer hardware, software, and peripherals across various departments or locations;

• Maintains open communication with various stakeholders, including IT teams, department heads, and end-users;

• Leads and participates in support for all types of tickets received by ITD: resolving problems, creating new capabilities, etc.;

• Participates in forecasting computing/communications growth and provides pro-active capacity management;

• Participates in the disposal of obsolete client and computing/communications center equipment; assists in client license compliance;

• Leads the automation, installation, configuration, documentation, troubleshooting and maintenance of ITD assets;

• Participates on Microsoft Teams to drive standardization and strategic implementations;

• Conducts testing to ensure the functionality and performance of computing and/or communications systems;

• Identifies and resolves any issues or malfunctions, troubleshoots problems related to connectivity and equipment failures.

Within the Facilities Management Department:

• Manages fiber/copper builds for all Pima County cabling projects;

• Manages Pima County’s three Communications Job Order Contractors (JOC's), ensuring they follow Pima County communication specifications;

• Creates, maintains and updates Pima County communications specifications;

• Supports Pima County users regarding communications projects, ensuring they receive the required information to complete tasks efficiently and within budget;

• Oversees Blue Staking for Pima County, ensuring outside plant communications remain s