Hotel General Manager

Req ID: 445342

Address: 5204 S Cedar St Pecos, TX, 79772

Welcome to Love’s! 

  

Where People are the Heart of Our Success 

  

Hotel General Manager

 

The primary objective of the Hotel General Manager is to oversee the management of the entire staff in order to meet financial goals and uphold customer satisfaction. The Hotel General Manager ensures that all policies and procedures are followed in order to uphold company standards.

 

Benefits That Can't Be Beat

 

• Medical/Dental/Vision and Life Insurance Plans
• Flexible Scheduling
• Road to Success Program for career development
• On-the-job training
• Competitive salary
• Quarterly Bonus
• Holiday pay
• 401(k) with matching contributions
• Pet Insurance
• Parental Leave
• Adoption Assistance
• Employee Assistance Program

 

Essential Functions

 

• Provide exceptional customer service and verify that all employees of the location are doing the same

• Assist the General Manager in overseeing the retention and acquisition of accounts by growing existing accounts and generating new business to a level that meets or exceeds sales forecasts
• Executes all aspects of the sales and marketing plans to surpass revenue goals. This includes making outside sales calls and cold calls while maintaining relationships with current accounts
• Collaborates with General Manager to build and maintain relationships with key Clients. Creates and solicits new business through innovative means
• Leads the management of the hotel staff in such a way to increase hotel profitability and customer satisfaction.
• Assists General Manager in overseeing the interviewing, hiring, training, work direction, and performance management of all employees
• Contributes to the successful development of the Staff
• Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures
• Assists General Manager to review all departmental schedules for accuracy and staffing demands
• Conducts regular departmental meetings
• Assist General Manager with annual salary reviews and ensures that all employee wages follow federal, state, and local wage and hour guidelines
• Assists General Manager by reviewing and maintaining accurate records of hotel’s funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card reconciliations, and registration information
• Reviews and validates vendor invoices
• Assists with advertising and marketing campaigns for the hotel
• Offer guests assistance whenever possible
• Responsible for resolving escalated customer relations issues
• Answers inquiries pertaining to hotel policies and services
• Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations
• Responsible for positively representing and promoting the property
• Ensures syst