Director, Permanent Supportive Housing

DIRECTOR, PERMANENT SUPPORTIVE HOUSING

Permanent Supportive Housing (PSH) is a model that combines low-barrier affordable housing, health care, and supportive services to help individuals and families lead more stable lives. PSH typically targets people who are homeless or otherwise unstably housed, experience multiple barriers to housing, and are unable to maintain housing stability without supportive services.

Under the general direction of the Vice President, Behavioral Health Specialized Services (BHSS), the Director, Permanent Supportive Housing Services (PSHS) has administrative, clinical, financial, and operational management of the on-site supportive housing services at Emerald Development and Economic Network, Inc. (EDEN) Permanent Supportive Service (PSH) properties. Responsible for implementing, monitoring, and evaluating methods for supportive service delivery, and collaborates with EDEN, Housing First Collaboration partners, and other stakeholders representing the supportive services aspect of this program.

The Director, PSHS will work in collaboration with EDEN to ensure that all deliverables, goals, and objectives specified for the program are achieved within the program time limitation.

Essential Job Duties & Responsibilities
▪ Provides leadership and coordination of the program, ensuring and adhering to all professional, clinical, and ethical standards.
▪ Ensures effective performance for direct service programs including timely and accurate documentation and recordkeeping by monitoring and analyzing system database (e.g., Homeless Management Information System (HMIS) and records and implements corrective action as necessary.
▪ Ensures proper utilization and timeliness of services and optimizes client care by coordinating services within the organization and with other community support services.
▪ Participates in the design and leads the operationalization of the new Transition-Age Youth (TAY) (ages 18–24) property (The Lotus) in collaboration with EDEN and The Centers leadership team along with various service lines. Continually assesses and recommends changes to program policies and procedures to best meet the program’s objectives and residents’ needs.
▪ Works closely with the Vice President, BHSS to monitor and report performance outcomes of the program.
▪ Ensures all supportive housing services team members are trained in evidenced-based practices/best practices to better serve the needs of the population, including Permanent Supportive Housing, Housing First Model, Integrated Dual Disorder Treatment (IDDT), Motivational Interviewing, Trauma Informed Care, Harm Reduction, etc.
▪ Collaborates with agency personnel and other community providers to develop and provide a continuum of services necessary to promote resident success and housing retention.
▪ Ensures services are carried out in accordance with established policies and protocols, ensuring prompt, professional responses to referrals for services, and prompt completion of clinical documentation.
▪ Responsible for managing program operations, fiscal, legal, data capture processes, and maintaining grant reporting and contract management.
▪ Documents and provides performance feedback to team members regarding the quantity, quality, timeliness, efficiency, and completeness of services performed and efficiency of use of time
▪ Rotates among the assigned EDEN properties and provides direct services as needed.
▪ Integrates best practices for serving TAY and incorporate the principles of recovery, resiliency, and cultural competence while being youth guided and family driven. Initiates and maintains relationships in coordination with other team members, local criminal justice, and other human services agencies and with informal community resources (e.g., landlords, employers, hospitals, schools, etc.).
▪ Implements evidence-based practices/best practices are implemented, including Permanent Supportive Housing, Housing First Model, Motivational Interviewing, Trauma-Informed Care, and Harm Reduction, etc. at each site.
▪ Uses the Situational Leadership II (SLII) model to empower employees to take responsibility for their jobs and goals. Delegates responsibility and expects accountability and regular feedback.
▪ Manages community outreach activities for the assigned site including coordination and collaboration with other community groups.
▪ Maintains transparent communication. Appropriately communicates organization information through departmental meetings, one-on-one meetings, appropriate email, and regular, interpersonal communication.
▪ Represents The Centers at Housing First Collaboration meetings.
▪ Fosters a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciatio