Director, Customer Experience & Scaled Success

<div class="content-intro"><p><span class="TextRun SCXW22472154 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW22472154 BCX0">Insurance touches people during some of the most challenging moments in their lives.&nbsp;</span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW22472154 BCX0">Hi Marley</span><span class="NormalTextRun SCXW22472154 BCX0">&nbsp;is on a mission to transform how the P&amp;C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the&nbsp;</span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW22472154 BCX0">claims</span><span class="NormalTextRun SCXW22472154 BCX0">&nbsp;conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch,&nbsp;</span><span class="NormalTextRun SCXW22472154 BCX0">we’d</span><span class="NormalTextRun SCXW22472154 BCX0">&nbsp;love to meet you.</span></span><span class="EOP SCXW22472154 BCX0" data-ccp-props="{}">&nbsp;</span></p></div><p><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;134233279&quot;:true,&quot;335559739&quot;:160}"><strong><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">Director, Customer Experience &amp; Scaled Success </span></span></strong>&nbsp;</span></p> <p><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">We are looking for a&nbsp;</span></span><strong><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">Scaled Success / Customer Experience Leader</span></span></strong><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">&nbsp;to define and evolve how Hi Marley engages customers at scale. This is&nbsp;</span><span data-ccp-parastyle="Normal (Web)">leadership</span><span data-ccp-parastyle="Normal (Web)">&nbsp;role responsible for building the programs, journeys, and engagement systems that help customers successfully adopt our products, realize value quickly, and deepen their partnership with Hi Marley over time.</span></span></p> <p><span data-contrast="none"><span data-ccp-parastyle="Normal (Web)">You will own the strategy and architecture of our scaled en