Insights, ServiceNow Futures Director

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking a highly skilled futurist and research analyst to join our global innovation team. This role is designed for a visionary thinker, strong researcher, and compelling writer who can distill complex technological and market trends into actionable insights for C-level executives, innovation leaders, and customers.

This role will be responsible for conducting in-depth market analysis, technology forecasting, and future-forward scenario planning to explore and help define the future of enterprise business transformation for ServiceNow customers. They will work closely with our Innovation Office Leadership Team and our team of innovation officers to create analyze trends, develop future-forward scenarios, and develop compelling thought leadership content, publish focused research reports, and deliver presentations to customers, executives, and stakeholders worldwide.

This person must be future-forward and an expert on current and emerging technologies, and experienced in speaking to an audience of technology leaders and C-Suites and their ecosystem of advisors.

Responsibilities

· Research & Analysis:

o Conduct in-depth research on AI-first business transformation and other emerging technology trends impacting enterprises (e.g., automation, agentic AI, spatial computing, edge computing, Web3).

o Understand and explore future frameworks for building the enterprise of the future that connects front office and back-office and front-office through workflows, data, and supporting systems.

o Develop future scenarios, strategic foresight models, and technology roadmaps to guide business leaders in key industries including financial services, automotive, retail, technology/media, manufacturing, and hospitality.

o Interview customers, executives, and industry experts to gain real-world insights into enterprise challenges and transformation strategies.

o Collaborate with innovation leadership to guide the research and editorial calendar.

· Publishing & Thought Leadership:

o Contribute to and execute a future-focused editorial calendar aligned with innovation leadership priorities.

o Author topical forecasting reports, executive briefings, and articles on technology trends, effective business transformation strategies, and future scenarios.

o Create content that is accessible and actionable to account teams, executive decision-makers and influencers in consumable media formats.

· Customer & Stakeholder Engagement:

o Present research findings, forecasts, and scenarios to internal teams and customers.

o Collaborate with marketing and innovation teams to amplify thought leadership through content marketing vehicles, events, webinars, and media opportunities.

· Scaling Futurism & Best Practices:

o Guide and mentor innovation officers and colleagues in futurism and scenario planning methodologies.

o Contribute to the development of internal frameworks and methodologies for research, forecasting, and strategic analysis.

o Help scale the Innovation Office’s ability to dream big and help them help our customers understand trends, explore business transformation opportunities, and innovate proactively.

o Empower account and customer-facing teams to help customers lead AI-first business transformation on the platform.

Qualifications

Proven expertise in futures research, strategic foresight, scenario planning, and market analysis.

· A related body of published research, thought leadership, or industry reports on technology and business transformation.

· Experience working with C-level executives and technology leaders.

· Ability to synthesize complex technology and business trends into clear, actionable insights.

· Exceptional writing, storytelling, and communication skills—able to create compelling research reports and present findings persuasively.

· Strong grasp of AI, automation, emerging technologies, and their impact on business strategy (technical depth is a plus, but this is not a technologist role).

· A background in enterprise software, consulting, research firms, think tanks, or corporate innovation roles is preferred.

· Experience conducting primary and secondary research,