Intake Specialist - Charlotte

Location: Charlotte,North Carolina,United States

Firm Mission Statement 

Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.    

Position Purpose 

The Intake Specialist is part of the Business Development team. The Intake Specialist drives revenue by delivering the highest quality service to our clients.  

Essential Job Functions & Responsibilities 

• Learn the case type services offered at the firm through our attorney-led comprehensive training program  

• Conduct one-hour interviews with potential clients to determine if they meet the case type requirements set by our legal team 

• Lead Interviews with approved sales scripts and empathy to build rapport with potential clients 

• Confidently help clients with side-by-side assistance from the Intake Managers to improve client experience 

• Educate clients on the benefits of partnering with our firm and the payment options available to them    

• Convert potential leads into admitted clients based on benefits and values of each case type 

• Schedule and regularly follow up with all leads  

• Stay up to date on weekly legal training with firm attorneys  

Essential Skills, Knowledge & Abilities 

• World class customer service skills  

• Positive attitude  

• Proven ability to meet deadlines   

• Impeccable organizational skills and attention to detail  

• Strong analytical and problem-solving skills  

• Ability to prioritize tasks and to delegate them when appropriate  

• Experience in sales or metrics-based environment a plus   

Minimum Qualifications 

• Excellent verbal and written communication skills  

• Must be bilingual in Spanish and English   

Shift

Monday-Friday, 8:30am-5:30pm Eastern Time

Pay

$23/hour + bonus