Verification Specialist - Accounting

The Verification Specialist plays a critical role within the Accounting Department, ensuring the accuracy of billing and payment processes for both vendors and customers. This position focuses on verifying job data, processing invoices, resolving discrepancies, and supporting compliance with customer requirements. The ideal candidate is detail-oriented, analytical, and an effective communicator who can thrive in a fast-paced, cross-functional environment.

Key Responsibilities:

Billing Verification & Job Accuracy

• Review and verify interpreter and vendor job data in Interpreter Intelligence (II) for billing and payroll accuracy.
• Confirm proper documentation, resolve discrepancies, and validate No Show (NS) or Overtime (OT) classifications.
• Follow up on missing job notes or documentation with interpreters to close jobs timely.
• Ensure billing meets customer contract requirements and internal policy standards.

Invoicing & Accounts Receivable

• Generate and distribute invoices using customer-specific platforms 
• Push finalized invoices to QuickBooks for proper AR tracking and reconciliation.
• Handle resubmission of rejected claims, 837P files, and ad hoc invoicing for on-demand services.

Vendor & Interpreter Payment Support

• Assist Accounts Payable (AP) by reviewing vendor invoices and confirming supporting documentation.
• Respond to interpreter inquiries regarding reimbursements, mileage, and remittance schedules.
• Route remittance disputes and payment issues to Scheduling and other relevant departments.

Customer & Internal Communication

• Communicate with assigned customers to clarify invoice policies, formats, and payment terms.
• Answer billing inquiries from clients and internal departments through chat, email, phone, and text.
• Work closely with Scheduling, Customer Service, and other teams to resolve billing issues.

Reporting & Compliance

• Prepare monthly and quarterly reports for customers.
• Ensure billing compliance with policies, including contract minimums and cancellation procedures.
• Track and support the returned checks process and general reconciliation activities.

Administrative & Team Collaboration

• Participate in weekly accounting meetings and bi-monthly company-wide updates.
• Monitor team chat channels for billing-related issues and assist with system problem-solving.
• Complete monthly KnowBe4 security training and remain current on policy changes and best practices.

Requirements

• 2+ years of experience in billing, invoicing, or accounting support (healthcare or service-based industry preferred).
• Strong understanding of billing platforms such as Interpreter Intelligence, QuickBooks, or similar systems.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet tight deadlines.
• High attention to detail and organizational skills
• Comfortable working cross-functionally and independently.

Benefits

We offer a competitive benefits package designed to support our employees' well-being, including:

• Comprehensive health benefits (medical, dental, and vision)
• 401(k) retirement plan
• Monthly allowance to cover costs associated with working from home
• Hybrid work environment, in-office one week a month
• Salary Range: $20-21/hr