Customer Care Coordinator - Work from Home

Customer Care Coordinator - Work from Home

More Than Just a Bank, More Than Just a Career

Your Voice is our voice.  We’ll champion you.

The best people listen and then say, “How can I help?”  That’s what we do at Capital One.  It’s how we take care of our customers.  It’s how we’re changing banking for good, with compassion and real solutions.  Money can be stressful; getting help shouldn’t be.  Our Customer Care team is supported and empowered to be the best people to people.  And we’ll have your back every step of the way.  That’s life at Capital One.  

More Than Just Training, More About You

At Capital One, it’s important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, you’ll find that successful associates at Capital One will:

• Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change

• Demonstrate a strong customer focus rooted in empathy

• Communicate effectively with peers, management and customers

• Exercise good judgment and independent decision-making skills

• Demonstrate exceptional listening, questioning, call control, and de-escalation techniques

• Be proactive, have effective time management and organizational skills

• Display dependability with a solid attendance record

• Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)

Compensation

• $21 per hour

More Benefits, More Health, More Wealth, and More Life

Capital One believes in encouraging you to fill up your cup and come back fresh.  Combine that with above and beyond benefits and you might be onto something.

• Medical, Dental, Vision, Prescription coverage Day 1

• Paid Time Off

• Wellbeing offerings such as backup childcare and Mental Wellness support

• Tuition Reimbursement

• Paid Training and Development offered quarterly

• Flexible Spending Account

• Life Insurance 

• Disability Insurance

• 401 K and Stock Purchase Plan

“At Capital One, we strive to attract the best people to give them the opportunity to be great.”

  -   Rich D. Fairbank, Chairman, Founder and CEO

We believe in the Power of one

Work & Culture at Capital One

Job Description:

We’re looking for dynamic, energetic people, who are full of ideas, dare to be different and offer our customers world-class support.

As a Customer Care Coordinator in Auto Servicing, you are the voice of our company and the key to our customers' success. You'll be the first line of support for general account and payment questions, while also taking on challenging offshore and web-support escalations. This role is for someone who is ready to be a strong leader and shape the customer experience from the ground up.

Here’s how you’ll make an impact:

• Provide exceptional service for general account and payment questions.

• Navigate and resolve complex offshore escalations.

• Ready to grow your career into an advanced leadership role as an account advocate.

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot is required

• A private network that is password protected where you have ownership or line of site sight to every device on the network

• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions