Mental Health & Money Energy Advisor

Mental Health & Money Energy Advisor
Location: Home based (UK, remote)
Salary: £26,457 - £28,500
Contract: Permanent

About us
Rethink Mental Illness is one of the UK’s leading charities for people severely affected by mental illness. We work every day to improve people’s lives by delivering practical support, campaigning for change and challenging stigma.
Our Mental Health & Money Advice Service is the UK’s first service to bring mental health and financial advice together. We help people stop the spiral between debt and mental illness by providing expert, compassionate advice through telephone based casework across the UK.

About the role
As a Mental Health & Money Energy Advisor, you’ll make a real difference to people experiencing mental health difficulties alongside money and energy worries.
Using your existing expertise, you’ll provide high quality advice and casework by telephone, supporting people with:
• Energy and fuel related issues
• Debt solutions and money management
• Welfare benefits and income maximisation
• Financial capability and budgeting
• Mental health support and access to care
You’ll work directly with people facing complex and often distressing situations, helping them identify barriers, explore options and move towards greater financial and emotional stability. You’ll also support carers, family members and professionals involved in their care.
This is a home based role where you’ll be part of a supportive, experienced team committed to delivering an outstanding, trauma informed service.

What you’ll be doing
• Delivering money and energy advice and casework by telephone
• Supporting people affected by mental illness with debt, benefits and financial capability
• Managing your own caseload and maintaining accurate, high quality records
• Working collaboratively within the team to ensure excellent client care
• Using case management systems to support monitoring and evaluation
• Keeping your knowledge up to date across money advice, welfare benefits, energy and mental health
• Contributing ideas to improve and develop the service

What we’re looking for
You’ll bring a balance of technical knowledge and compassion, with a strong commitment to Rethink’s values.
Essential experience and skills:
• Training in money advice (caseworker and/or specialist level) from an accredited provider
• Experience delivering money advice, including debt and financial capability
• Experience of casework across debt, welfare benefits or mental health
• Experience supporting vulnerable clients, particularly people affected by mental illness
• Confidence delivering advice remotely (telephone, email, digital channels)
• Strong IT skills, including case management systems and Microsoft Office
• Knowledge of relevant legislation, regulation and guidance
Desirable:
• Experience providing energy advice
• IMA accreditation or willingness to work towards it
• Telephone based casework experience
• Recent welfare benefits training (e.g. Universal Credit)

Why work for Rethink Mental Illness?
• Home based, flexible working
• A supportive, values driven culture
• Opportunities for learning, development and accreditation
• The chance to make a genuine difference to people’s lives

If this sounds like you, Apply Now!
Together, we can help people affected by mental illness live the lives they want.


Why Work With Rethink Mental Illness?
At Rethink Mental Illness, we believe that when you feel supported, you can make the biggest difference. That’s why we offer a range of benefits to help you thrive:
• Inclusive Culture: Join staff networks that champion diversity and inclusion.
• Wellbeing Support: Access our Wellbeing Hub, Employee Assistance Programme, and the Unmind mental health app.
• Recognition & Rewards: Enjoy discounts, cashback offers, and celebrate achievements through our PULSE platform.
• Flexible Working & Generous Leave: Starting at 25 days annual leave (plus bank holidays and your birthday off), with options to buy or sell extra days.
• Learning & Development: Grow your career with structured onboarding and training opportunities.
• Financial & Family Support: Contributory pension scheme, enhanced family leave, and travel benefits like season ticket loans and cycle-to-work schemes.
• Referral Bonus: Earn up to £300 for introducing someone to our team.


Diversity, Equity, Inclusion
Diversity is important to us, and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including every