Prior Authorization Supervisor, Specialty Testing - REMOTE

 Prior Authorization Supervisor, Specialty Testing  

Location: Remote, United States  

Location Note: Applicants who live within 35 miles of either the Burlington, NC or Durham, NC location will follow a hybrid schedule. This schedule includes a minimum of three in-office days per week at an assigned location, either Burlington or Durham, supporting both collaboration and flexibility. 

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all.  You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives!  

The Pre Authorization Supervisor position is responsible for leading a team of Specialty Test Prior Authorization Specialists.  

Primary Responsibilities: 

• Oversee work assignments, ensuring efficient task distribution and timely completion. 

• Generate and analyze inventory reports to guide decision-making. 

• Proactively assess inventory throughout the day to optimize workflow and prioritize urgent cases. 

• Communicate effectively with various departments to resolve discrepancies, including missing work files and IT platform issues. 

• Audit employee work for accuracy, providing constructive feedback and coaching to enhance performance. 

• Conduct one-on-one meetings with employees, fostering professional growth and setting annual goals. 

• Offer timely support by answering employee and stakeholder inquiries. 

• Train new hires and develop comprehensive training resources. 

• Create and interpret complex SOPs, job aids, and special workflows for diverse processes. 

• Design and lead engaging team meetings. 

• Navigate multiple platforms and websites to facilitate prior authorization tasks. 

• Perform specimen history research to assist with escalations, training, and troubleshooting. 

• Deliver exceptional customer service with professionalism, patience, and empathy. 

• Escalate critical issues to leadership when necessary. 

• Identify and recommend process improvements to enhance efficiency. 

• Maintain a thorough understanding of policies, guidelines, and payer requirements related to specialty testing (such as oncology, women's health, and other advanced diagnostics). 

• Ensure compliance with specialty test regulations and proactively address any policy updates that impact workflow. 

• Meet deadlines consistently while maintaining high accuracy and minimal errors. 

• Complete required trainings punctually and thoroughly. 

Qualifications: