Manager, Security Operations Center - Pacific or Mountain Time Zone

Reports to: Director, Security Operations Center

Location: Remote West Coast Time Zone, US 

Compensation: $165,000-$185,000  base plus bonus and equity

What We Do:

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference.

Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service.

We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.

About the Role:

The Huntress Security Operations Center is a global team of security analysts dedicated to investigating and responding to incidents on our partners’ networks 24/7, 365 days a year. Daily activities consist of providing investigation, containment, and response actions across millions of endpoints.

This role is accountable for defining and streamlining processes, workflows, and playbooks that enable effective day-to-day operations. As Huntress continues to grow, we are laser-focused on scaling our operations and force-multiplying our human analysts by 10X. This position is responsible for enabling analysts to meet our mission and achieve internal Service Level Objectives for response times. The Security Operations Manager will work with their peer regional managers to ensure consistent global operations while providing our analyst team with training opportunities and career growth. 

Roles and Responsibilities:

• Design, implement, and enforce internal processes to reduce burnout and increase the productivity of the operations center against a global set of expectations and standards
• Manage and enforce local/global shift coverage to ensure 24/7 operations are maintained 365 days a year
• Meet with analysts in a 1:1 setting weekly to socialize focus initiatives, gather feedback, provide feedback, and enable analysts to progress rapidly in their career
• Contribute to the development and implementation of analyst training programs designed to streamline onboarding and advance analyst skill sets in Digital Forensics, Incident Response, Malware Analysis, Detection Engineering, Threat Hunting, and Automation
• Work with the Product organizations to prioritize the creation of new capabilities designed to augment and force multiple analyst capabilities
• Maintain accountability for routine quality assurance for your designated region 
• Engage with our Support organization to create streamlined workflows for partner/customer requests that need Security Operations Center analysis
• Strengthen and mature our existing processes and relationships with our Tactical Response, Threat Hunting, and Detection Engineering teams within the Security organization
• Provide one level of technical leadership for analysts of the Security Operations Center analysts
• Ensure team members fully understand the goals and objectives of Huntress’ mission and how their work fits into the bigger picture
• Provide key input and guidance to company stakeholders such as Marketing, Sales, Support, and Product
• Develop, track, and report on Objectives and Key Results linked to Security Operations Center focus initiatives  
• Help operationalize new technologies and services that Huntress brings to market
• Participate in public speaking engagements in both webinar and in-person formats

What You Bring To The Team:

• Based in Pacific or Mountain time zone
• Experience in leading diverse cybersecurity teams with various skills. These teams work in Security Operations, Digital Forensics, Incident Response, Malware Analysis, Threat Hunting, and Detection Engineering
• 5+ years of Security Analyst experience working in a global 24x7 security operations center with a focus on Windows forensics
• 2+ year of team lead or managerial experience in a global operations center or Incident Response role. Preferably within a MSSP, MDR provider, or Incident Response service.
• Actively engaged in the information security community by attending conferences or contributing to conversations/projects in the public domain
• Continually