Premium Operations Crew

Job Summary:

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHAT THIS ROLE WILL DO

• Assists Premium Club Operations Supervisor with day of show responsibilities to maintain the integrity of the Premium Sales program while driving exemplary guest service
• Supports team in maintaining open lines of communication between Premium Operations and PSS team
• Aid all crew members as necessary and communicating effectively with others to enhance the overall guest experience while serving as a resource of information for all guests regarding their experience. Be knowledgeable of venue policies, event details, etc.
• Fields questions from Premium greeters, ushers, club team, etc.. to be sure all have the tools and resources to drive the premium hospitality experience (scanners, wristbands, etc.)
• Monitor all Premium Seating areas to ensure only properly ticketed/ credentialed guests are permitted
• Partner with fellow crew members before and after show to be sure that all premium seating/club areas are ready for the guest arrival and prepare for the following show.  This includes but not limited to:  removing all seating covers, collecting and properly storing event equipment such as lawn chairs, barricade, recycling, etc.
• Ensure guests are safely enjoying the show.

Job Credentials:

• Thrive in a team inspired culture focused on delivery exemplary guest service
• Flexibility to work long hours during the weekday & weekend (80% of shows during the season)
• Organization & scheduling experience
• Effectively communicate with leadership & problem solve in real time
• Acute sense of judgment, tact and diplomacy
• Ability to perform certain tasks such as lifting, standing or extreme temperatures.

Physical Demands/Working Environment:

• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical c