Asheville Account Manager - Asheville, NC

Established in 1990 by law enforcement professionals Amy and Michael S. Walden, CPP, Walden Security is a privately-held, family-owned and operated company, and has grown to become one of the largest and most respected security services firms in the United States. Headquartered in Chattanooga, Tennessee with over 8,500 employees, Walden Security provides integrated contract security services through physical and virtual guarding to commercial and government clients in all 50 states as well as Washington, D.C., Puerto Rico, The U.S. Virgin Islands, Guam, and The Northern Mariana Islands. Walden Security is also the nation’s largest WBENC-Certified Women’s Business Enterprise specializing in security services, one of the nation’s only security firms with an ISO® 9001:2015 Certified Quality Management System and is a Top 125 Training Apex Award recipient for the last five consecutive years.

We’re a family-owned and operated business, and that’s how we treat our employees: like family — because we know that by taking care of our people, they, in turn, will take better care of our clients.

Right now, we’re seeking inspired, motivated, and customer service-oriented people to add to our team. Walden Security welcomes a diversity of professional backgrounds, and we’ll make sure you have the support and training you need to be successful.

We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth.

Position pays $20 per hour

SUMMARY:
Account Managers manage, supervise and coordinates the activities, at the field level, of all assigned Security Officers and executes all tasks related to maintaining prescribed standards in compliance with the Standard Operating Procedures.
Our clients range from Class-A Office Buildings, Luxury Residential Properties, Distilleries, Fortune 500 Companies, Financial Institutions, Telecommunications, Manufacturing/Industrial Factories, Hospitals and many others.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Other duties may be assigned by the Branch General Manager / Senior Operations Manager:
• Maintains security operations business plans to include all program requirements, labor hours, cycle, production costs, and image;
• Provides input to the development of service strategy and research and development of new and emerging services;
• Maintains accountability for ensuring successful implementation of new contract start-up, including personnel requirements, material, training, subcontract, facility, tooling and equipment needs;
• Takes a proactive role in meeting client needs; meet with clients regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction;
• Ensures all established costs, quality, and delivery commitments are met;
• Organizes operating activities with all other functions of the organization and suppliers to obtain optimum service and utilization of human resources and equipment; creates action plans around key problem areas and constraints;
• Reviews service and operating reports and directs the resolution of operational, service, and maintenance problems to ensure minimum costs and prevent lost coverage;
• Performs administrative activities associated with the effective management of assigned account operations, including compiling, storing, and retrieving data for reports;
• Partners with Human resources to ensure thorough training of all assigned employees in the area of client, company, government, and customer policies, procedures, and regulations. Coordinates and/or conducts site-specific OJT, client-specific training, and annual refresher training       for security personnel, as well as meets corporate training standards; Meets all contractual scheduled hours with a minimum of unbilled overtime. Ensures that overtime costs are managed effectively within company targets;
• Reconciles security logs against shift responsibilities and patrols; reviews incident reports prior to submitting to client and coordinate preliminary investigations;
• Performs account audits and off-hour visits, completing required documentation;
• Develops / maintains operational procedures so that valid, site-specific post orders are always available for reference by the security staff;
• Manages uniforms, equipment, supplies & vehicles needs at each client site; maintains inventory of equipment.
• Maintains responsibility for assigned account(s) and security personnel seven days a week. Although supervision is in place, the Operations Manager must be available via cell phone for emergency or placement purposes. All contacts/calls must be responded to promptly.

SUPERVISORY RESPONSIBILITIES:
Manages 1-5 subordina