Sr Analyst, Business Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Enterprise Systems & Employee Technology (ESET) organization powers the employee experience, internal systems, and critical enterprise technologies at PayPal. The ESET Transformation Office team sits at the intersection of strategy and operations to drive the execution of ESET and company priorities.

We are hiring a Senior Business Operations Analyst to join our team. This role will report directly to the Senior Manager of Business Operations and Transformation and will play a key role in driving and supporting operational excellence and process optimization, strategic and financial planning, and cross-functional transformation initiatives in a fast-paced, global environment. This is a high-impact role with visibility to leadership and strong opportunities for career progression. The ideal candidate combines strong business acumen, advanced analytical capabilities, and exceptional communication skills to deliver actionable insights and strategic recommendations.

Key Responsibilities
- Analyze and optimize business processes to enhance efficiency, reduce costs, and drive operational improvements
- Support and identify opportunities to improve operating cadences including portfolio reviews, staff meetings, and domain operations reviews
- Manage special projects, conduct independent research, and recommend innovative solutions with support from the Senior Manager of Business Operations and Transformation
- Partner cross-functionally with teams across Technology, Finance, Sales, Product, and other orgs to drive aligned business outcomes
- Prepare and present executive-level reporting on org and portfolio performance, process optimizations, and other proposals or recommendations to senior leadership
- Support workforce planning efforts, including headcount forecasting and analytics across FTE and contingent workforce
- Support planning and materials preparation for key vendor reviews (QBRs) in collaboration with vendor management and technology and business stakeholders
- Support strategic planning, annual planning, and OKR execution processes across ESET domains
- Maintain internal communications platforms and knowledge management (e.g., SharePoint)
- Coordinate employee engagement initiatives, survey follow-ups and action items, and culture-building activities

Job Description:

Essential Responsibilities:

• Independently plan and execute operational processes.
• Collaborate internally to optimize workflows and drive process improvements.
• Influence the quality, efficiency, and effectiveness of business proce