Tech Customer Service Administrator

Controlled Environments Company is a member of the Production Equipment Group, which has an envied reputation for supplying industrial manufacturers with the best products and services available. Our company has developed the knowledge, expertise and experience to enable it to provide customers with the quality of service and product now required when operating under controlled or cleanroom conditions. 

Responsibilities:

• Develop good business relationships with new and existing customers
• Deliver first class customer service at all times
• Deal with customer enquiries by phone, email and in person
• Inform customers on the technical benefits of our products
• Retain flexibility to react to ever changing customer requirements
• Work and support client facing colleagues to ensure high level of customer service
• Weekly & Monthly Reporting
• Management of several different back-end systems to support the on-site program
• Recognise, document, and escalate customer issues or trends 
• Managing the setup of new users and products to the various systems

Skills and Experience:

• At least 2-3 years’ experience in a similar role
• Ability to identify customer needs and maximise sales opportunities
• Confidence to discuss the benefits and features of our products/systems
• Good communication, organisational and administration skills
• Flexible and Pro-active attitude
• Ability to embrace new ideas / initiatives when they arise
• Technical background/qualification is a distinct advantage
• Previous experience working using of SAP or similar system
• Strong IT/systems experience 
• Experience working with Microsoft Office package such as Outlook, Word, Excel
•  Previous experience using Power BI or similar package