Client Success Manager

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Client Success Manager is responsible for the onboarding, implementation, and lifecycle account management for mid-size to large Enterprise clients.

What you'll be doing

ESSENTIAL DUTIES & RESPONSIBILITIES

• Manages all aspects of client lifecycle from pre-implementation to post-implementation and account renewals, focused on assigned clients.
• Establishes and maintains effective client relationships.
• Effectively communicates and interacts with clients, vendors, and internal department team members.
• Maintains periodic account health assessments to drive client retention.
• Gathers and tracks client requirements and specifications, including changes.
• Develops and maintains various client account documentation.
• Documents and publishes meeting agendas and associated minutes, and tracks action items, owners, and due dates.
• Prepares status reports to keep management, clients, and project team informed of project status and related issues.
• Recommends appropriate process and procedure revisions in support of continuous improvement.
• Coordinates, tracks and reports on quality assurance metrics and testing.
• Adheres to departmental objectives and metrics to provide a high level of client service Manages approved corporate strategic projects.
• Manages key support systems related to technology systems, training, documentation, and knowledge management.
• Performs other tasks as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Working knowledge of Microsoft Office Suite
  • EXCEL EXPERIENCE A MUST
• Working Knowledge of Data Center Operations
• Project Management Experience at the Deployment and Program Level
• Knowledge of IT infrastructure preferred
• Knowledge of IT managed services and/or cloud computing a plus
• ITIL Certification or Process Improvement Certifications a plus
• Knowledge of SSAE 16 and other industry certifications a plus
• Able to present routinely to executive team
• Possess excellent problem solving, critical thinking and interpersonal skills
• Possess excellent verbal and written communication skills
• Possess excellent client service skills
• Highly motivated self-starter

#GlobalDataCentersCareers
 

EDUCATION & EXPERIENCE

• B/S degree or equivalent education and/or work experience required.
• Must have a minimum of 5 years of relevant experience, that includes a minimum of 2 + years in the data center co-location industry or Managed Services Vertical.
• PMP Certification preferred but not required.

PHYSICAL REQUIREMENTS

• Primarily sitting with some walking, standing, and bending.
• Able to hear and speak with others and to use a telephone and 2-way radio.
• Close visual work on a computer terminal.
• Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, and other technical instruments.
• Remain stationary for long periods of time.
• Operate computer, peripherals, and other office equipment.
• Perform work during US business hours and time zones.

WORK CONDITIONS & OTHER REQUIREMENTS

• Remote with ability to travel and work in regional data center locations.
• Occasional time spend in data center and typical office environment with varying temperatures and noise levels.
• Periodic travel to other NTT GDC Americas’ locations, and client or vendor sites. 
• Must be able to respond to emergency situations at the data center.
• Responsible to carry a cell phone and provide 24 x 7 support as needed.
• Must be willing to work outside normal business hours, including weekends, late nights, holidays.
• Must possess a current, valid state-issued driver’s license.  Can travel internationally if required.

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $ 89,600 - $ 128,200.

All regular full-time employees are eligib