Executive Director, Technology Success

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.


The Executive Director, Technology Success position exists to be responsible for creating and documenting new efficiencies and success strategies across IT.. IT is comprised of IT Cross Functional, Cybersecurity and Compliance, Infrastructure, Disaster Recovery Management, IT Client Services, and Digital Solutions. This position will also be responsible for the Ministry Reporting function.

Essential Duties/Responsibilities:

• Understands the organization’s core IT competencies and the value they bring to business processes and ministry efforts and initiatives. Determine long-term enterprise wide information needs and develops overall strategy for systems and services development and hardware acquisition and integration

• Is responsible for special projects as directed by the VP

• Compares and contrasts methodologies across IT searching for best practices to instill where needed

• Assists VP with oversight of the development of enterprise technology architecture and standards, technology evaluation and IT governance

• Partners with the VP and business leadership to establish Service Level Objectives/Expectations for all solutions and services provided by IT and ensures that the targeted services levels are consistently met or exceeded

• Partners with VP to act as a corporate advocate for information security, compliance, and business continuance (including systems and services Disaster Recovery Planning) best practices

• Ensures effective management and execution of all enterprise and IT initiated projects requiring IT resources and solutions. Assigns resources appropriately, and coordinates delivery to address risks, dependencies, and priorities.

• Acts as a catalyst for change in defining and implementing the necessary processes, metrics, and best practices needed to ensure excellent operational technical support of ministry goals

• Utilizes industry best practices and expertise, mentors, develops and guides senior managers in IT toward successful implementation of departmental goals, including successful implementation of industry best practice frameworks, processes, and policies

• Works with VP to establish and maintain a service and operational structure that enables process effectiveness and efficiency to achieve IT performance goals

• Works with VP on IT strategic vendor and partner relationships

• Develops and instills a culture of quality and persistently lead and oversee IT continuous improvement programs

• Impacts the culture through tactical use of FOCUSed

Other Duties/Responsibilities:

• Upholds strict confidence concerning exposure to any form of communication (purposefully or accidentally) during the course of job duties, including, but not limited to, electronic, verbal, printed, sticky notes, etc.

• Works or responds to requests outside of confines of job description and regular work hours

• Performs other duties as assigned


Managerial Breadth/Scope of Job:

• Manages professional staff of employees at various levels


Working Environment/Physical Requirements:

• Office environment

• Travel may be required

• This role may require occasional travel including nights and weekends


JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values

Personal Characteristics:

• Maintains a high degree of integrity and ethical behavior in all business activities and decisions; lives with integrity derived