Manager Service Delivery

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As a ​Manager Service Delivery at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. Outstanding service delivery is one of Gainwell’s great strengths. Play a vital role in achieving that as we deliver better health and human services outcomes.

Your role in our mission

• Manage and oversee shared service delivery team operations to ensure Gainwell products and services are delivered according to project schedule
• Look ahead as you work with account teams to develop demand forecasts and assist functional areas or departments in proposing, planning and delivering end-to-end services, including workload requirements
• Navigate complex relationships between delivery and client groups to ensure stronger client relationships 
• Create more satisfied clients by identifying service improvements
• Support proposal teams to integrate new, enhanced and existing service offerings for current and new accounts
• Bolster our workforce by selecting and hiring employees to support your team; train them to enhance their performance, development and work products

What we're looking for

• The MMS SaaS team manager is responsible for managing Azure and AWS cloud infrastructure for Provider+.  It’s a technical manager position and he/she needs to have preferably hands on experience of Azure and/or AWS (Azure/AWS certification is a plus).
• All first-line managers need to have technical wherewithal to understand the technical solutions, preferably in the Medicaid domain.
• They should also be able to lead projects when needed; PMP preferred.
• They would also need service operation management (ITSM) skills; ITIL4 cert preferred.
• Substantial leadership or supervisory experience in shared support services, project leadership or program management in a technology industry
• Working understanding of healthcare technology industry and products 
• Strong executive presence and excellent written and oral communication skills to build relationships and interact with clients and team members
• Skilled in managing projects, financial budgets, and forecasting 
• Ability to lead and motivate diverse teams to deliver high-quality results to clients, helping to quickly problem-solve roadblocks to ensure on-time delivery

What you should expect in this role

• This is a full-time permanent regular salaried (W-2) employee position.
  • Monday through Friday work schedule (40 hours per week).
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• Employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• For remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload.  Greater speeds will of course provide better performance.
  • To Test your intern