Digital Services Business Relationship Manager

This position will support Care Delivery in our West region. It is critical that the person hired into the role has the flexibility to visit multiple sites.

Job Summary

The Business Relationship Manager (BRM) is the strategic advisor to executive operational leaders for all technology solutions. The BRM serves as the connector, orchestrator, and navigator with the Information Technology Senior Leadership Team to ensure that all business and operational needs and goals are met. The BRM is the strategic advisor who understands and links the business needs with IT prioritization and implementation to facilitate and achieve business growth objectives. The BRM will also collaborate with their partners and associated business leaders to provide insight and support for technology strategic planning. This position not only meets the customers' business needs but also aligns with overall organizational strategies, shares ownership with operational partners in the creation and realization of business value derived from Information Technology solutions. The BRM also provides feedback and guidance to all IT Service lines about customer successes and challenges to help improve IT solution needs and priorities across the organization. Authorized and accountable to enforce IT Business escalation related operational improvements within IT. This position reports directly to the Vice President of Clinical Technologies and Relationship Management with an indirect reporting relationship to the Hospital leadership.

Essential Functions

• Partner with executive leadership on multiple year strategy, execution of strategy and assist with IT governance prioritization.
• Manage and prioritize often complex issues that require extensive investigation and analysis.
• Position requires ability to influence others to accept practices and approaches, and ability to communicate and influence executive leadership.
• Relationship building with partners and key stakeholders at all levels with a primary focus on: Senior Executives, including Hospital President, COO, CMO, CNO and other key operational leaders.
• Maintains awareness of changes to the organizations strategies goals and processes to ensure requirements, and priorities are properly aligned with all areas. Including the overarching strategy and road map.
• Serves as the point of escalation to our business partners into IT for issue identification, resolution, and related requests, ensuring transparency to operational leaders regarding change management impact to operations.
• Adeptness to function with a high degree of decision-making skills, work independently, sometimes with minimal direction. 

Qualifications

Required

• Bachelor's Degree or equivalent in a related field
• At least 5 years of relevant work experience
• Experience working in healthcare, technology, and/or clinical operations

Preferred

• Master's Degree or equivalent in a related field
• Experience building and maintaining relationships between technical and business partners
• Experience advising leadership on both short and long term initiatives

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids

Department Name

Business Relationship Management - Corporate

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 5:00 p.m.

Days Worked