UX Consultant (Intellum Platform experience required)

Description

About us 

Intellum is the leader in corporate education technology and powers the largest, most successful customer, partner, and employee learning programs in the world. Large brands and fast-moving companies like Google, Meta, Amazon, Walmart, Xero, Atlassian, Mailchimp, Airbnb, Stripe, and TikTok rely on Intellum to engage and educate the audiences they touch. 
We have always been a “remote first” company and are proud to have team members located all over the world. We value Curiosity, Creativity, Perseverance, and Kindness and strive to demonstrate these core values every day. Our culture is very important to us. We invest in our people in fun and exciting ways, including personal development budgets and an annual all-company retreat that is focused less on work and more on human connections. We are in growth mode, and our “smart growth” approach ensures that we will continue to scale our company effectively.

Summary

The UX Consultant is a trusted advisor for customers and internal teams on the Intellum learner experience and platform setup. The UX Consultant reports directly to the Director of Solution Architecture and helps ensure that implementations, Advisory Services engagements, and customer growth/renewal activities adhere to the UX playbook and leverage Intellum products to their fullest potential. To do so, the UX Consultant works collaboratively with customers and internal stakeholders, including Professional Services, Account Management, and Sales, to understand and document our customers’ unique requirements, learner personas, and business goals and present the right solutions. 

This role requires attention to detail, a knack for story-telling, a passion for learning and growth, and strong problem-solving and communication skills. 

Responsibilities

• Provide strategic guidance on platform utilization and learner journeys based on a deep understanding of the customer's needs and the features/functionality in the Intellum Platform. 
• Support the entire implementation process from initial sales hand-off to client launch.
• Support Advisory Services LXD and Platform Utilization engagements.
• Facilitate discovery and requirements-gathering exercises with new and existing customers.
• Develop and deliver site maps, user journey prototypes, wireframes, and mock-ups in order to illustrate and guide implementation and Advisory Services engagements.
• Effectively manage project timelines and resources against established milestones to ensure projects are delivered on time and within budget.

Required Skills

• 5+ years of experience in the software services industry
• 5+ years of UX and platform utilization consulting experience
• 5+ years defining and implementing technical projects within a SaaS platform 
• Communication skills that demonstrate an ability to present to large or small groups
• Figma and Adobe Creative Suite experience is a plus
• Ability to travel occasionally

Metrics

• Implementation or Advisory Services CSAT
• On-Time/On-Budget metrics

Education

• Bachelor’s degree in related field or equivalent experience 

Physical Requirements/Work Environment:

• Occasional irregular work hours 
• Dexterity of hands and fingers to operate a computer keyboard, mouse, etc. 
• Extended time viewing a computer monitor
• Sitting or standing for extended periods of time

Requirements

BENEFITS

• Medical - 100% of employee premiums for selected individual plans
• Dental - 100% of employee premiums covered
• Vision - 100% of employee premiums covered
• $3,500 annual educational funds (“Boost Budget”)
• LinkedIn Learning
• 401(k) plus matching (US Based Only)
• Unlimited PTO
• Calm subscription 
• Annual Company Retreat 

Intellum is an equal-opportunity employer. We're committed to building an inclusive team that celebrates diversity in people, perspectives, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We encourage you to apply for an open position and if you have questions about whether or not your job experience and skill set meet the requirements for a specific role, reach out to us directly at hr@intellum.com. 

If you are an individual applying from CA, NY, CO, CT, MD, NV, or RI, please reach out to hr@intellum.com to inquire about specific pay ranges.