Medical Operations Associate (LVT/RVT/CVT)

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.

 

“What I love most is working with individuals dedicated to supporting one another. There's a spirit amongst the team to help each other grow, learn, and accomplish goals— both personally and professionally.” — Christina C., Senior Nurse

About the Role

At Bond Vet, we are passionate about pushing the boundaries of pet healthcare and redefining industry standards. We believe in innovation, creativity, and delivering exceptional value to our team, clients and their beloved pets. Our commitment to excellence has led us to create a unique opportunity for a nursing member of our Medical Operations team who can help drive our efforts in developing groundbreaking solutions in pet healthcare.

As a member of the Medical Operations team, this individual will serve as a trusted clinical leader, educator, and builder of sustainable training programs, bringing the voice of the clinic into SOPs, resources, and leadership development while staying closely connected to the realities of patient care through regular shifts on the floor. The individual in this role will have a hybrid clinical and strategic position balancing direct patient care, nurse leadership development, and central medical operations projects that scale best practices across our growing organization.

Your Priorities

• Leadership presence -  Be a visible, approachable leader who supports and empowers our medical teams.
• Medical Quality - Set and maintain the highest standards of clinical care across all our practices. Provide oversight for medical quality programs and initiatives.
• Program Development and Execution - Develop innovative programs to enhance patient care and operational efficiency. Collaborate with cross-functional teams to ensure successful implementation. 
• Clinical Innovation & Continuous Improvement – advancing nursing practice, training, and workflows to elevate patient care and team confidence through data-driven quality improvement.

Core Responsibilities

Leadership presence & field support

• Serve as a licensed veterinary technician on the clinic floor, modeling Bond Vet’s standards for:
• Patient safety and anesthesia best practices
• High-quality nursing care and teamwork
• Calm, confident leadership in fast-paced environments
• Lead by example, promoting a high-performance culture and holding the team accountable for achieving project objectives.
• Identify gaps, friction points, and opportunities while on shift to inform central initiatives.
• Support creation of individual development plans for nurses, particularly those in leadership or advanced clinical role.
• Represent medical leadership at CEs, conferences, campus events, and community engagements; present or facilitate CE as needed.

Program and Project Leadership:

• Plan and deliver skills laboratories (e.g., dentistry, surgery; for doctors and technicians); publish an annual training calendar and track participation and skill sign-offs.
• Partner with clinic, regional, and medical leadership to ensure training is practical, relevant, and adoptable.
• Take ownership of individual projects, driving them from conception to completion and ensuring they meet or exceed client and pet needs.
• Ensure each program/project has measurable KPIs and regularly review efficiency and effectiveness. Lead with metrics-driven analysis, leveraging data to inform decision-making.

Clinical standards & SOPs

• Create, refine, and maintain SOPs, job aids, and clinical resources related to:
• Nursing workflows and standards
• Anesthesia and procedural support
• Training expectations and competencies

Cross-functional leadership

• Collaborate with cross-functional teams to assist in planning, executing, and delivering various programs and projects, ensuring alignment with company goals.
• Act as a bridge between medical expertise and company-wide strategic initiatives, ensuring that the medical voice is incorporated into decision-making processes.
• ​​Bring a thoughtful, solutions-oriented mindset to complex operational challenges.

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