Senior Legal & Business Operations Manager (US)

Who we are:

PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.

Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.

We are hiring a Senior Legal & Business Operations Manager (US) to support our recently formed Legal & Business Operations team. Legal & Business Operations at PolyAI encompasses an in-house legal function, as well as both a legal operations function and a business operations function, with 2 full-time team members currently based in the UK, including our Vice President of Legal & Business Operations. Due to our US focus and ever-increasing US client base, we are expanding the team with a full-time hire in the US. You will have the option of working at our New York office or remotely in the United States.

The salary range for this role is $95,000-$115,000. Unfortunately at this time we are not able to lend any sponsorship support and required a United States Citizen.

You will report directly to the Vice President of Legal & Business Operations.

Scope of the Role:

• Supporting the Vice President of Legal & Business Operations and Senior Legal & Business Operations Manager (UK) with overseeing and managing PolyAI’s daily legal and business operational matters, ensuring that the function is running at 110%.

• Managing a wide variety of commercial transactions across all business functions, including drafting, reviewing, and negotiating SaaS/commercial contracts, data processing agreements, technology partnership agreements, non-disclosure agreements, and vendor agreements etc.

• Providing front-line support to our commercial stakeholders on transactions, contract drafting, review and negotiation, as above, as well as advising on ancillary processes such as security questionnaires and RFPs with support from other stakeholders where applicable.

• Partnering with every function across the business on a wide range of matters, risk-spotting and proactively identifying solutions aimed at eliminating or mitigating any perceived risks.

• Reviewing and/or drafting basic contracts, corporate documents (e.g., board resolutions) and policies.

• Improving and designing internal workflows, conducting research into appropriate tools to eradicate inefficiencies and enable PolyAI’s growth, collaborating with PolyAI’s Revenue Operations teams as required.

• Supporting our Chief Operating Officer with the coordination and monitoring of PolyAI’s objectives and key results, and other strategic initiatives and projects.

• Assisting with general contract management, corporate governance and general administrative matters, including procurement and client-side vendor onboarding.

• Working closely with PolyAI’s compliance team on general compliance, risk and data protection and privacy matters.

• Assisting with building internal knowledge resources and training initiatives, including contract templates and playbooks, contract trackers and more.

Requirements

Who are we looking for?

• Law degree/JD or equivalent or legal background required. We do not require you to have an active state bar registration (or equivalent) to apply for this role.

• 7+ years experience working in either a fast-growing start-up/scale-up in a commercial or operational function or in a professional services background i.e. banking/consulting/law firm.

• Experience independently managing transactions and negotiations, including drafting, reviewing, and negotiating SaaS/commercial contracts, data processing agreements, technology partnership agreements, non-disclosure agreements, vendor agreements etc.

• Experience of advising on and negotiating data protection and privacy matters.

• Excellent written communication skills, strong attention to detail and the ability to tailor written work for a particular audience.

• Ability to effectively handle high-volume and prioritization of tasks in a fast-paced work environment.

• Awareness of applicable compliance certifications and processes (e.g. ISO 27001) would be a major plus. <