Technical Writer Mid

Responsibilities & Qualifications

POSITION ACTIVITIES & RESPONSIBILITIES

• Research, outline, write, and edit new and existing content while collaborating with various departments to understand project requirements.
• Gather information from subject matter experts independently to develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Work with development and support leads to identify documentation repositories, revise and edit content, and determine the best solution for data compilation and centralized storage.
• Research, create, and maintain information architecture templates that comply with organizational and legal standards and facilitate easy data migration.
• Develop content in alternative media forms to ensure maximum usability, maintaining a consistent and cohesive voice across all documentation.
• Ensure all documents follow the organization's style guide and ensure consistency in presentation.
• Maintain the style guide, suggesting revisions as appropriate to reflect changes in documentation practices.
• Revise and edit existing documentation to ensure accuracy, clarity, and adherence to best practices.
• Create and manage user support/reference guides tailored to various technical audiences.
• Ensure all documentation upholds legal and organizational standards and is prepared for easy integration or migration.
• Experience working in an Agile organization using Scrum, Kanban, Jira, Confluence, and SAFe.
• Provide team specific training as needed. 

SKILLS

• Follow Agile Methodology & Practices
  • Follow SAFe Agile principles and practices, including iterative development, continuous delivery, and collaboration.
  • Participate in all required SAFe ceremonies, including Program Increment (PI) Planning, Iteration Planning, Daily Standups, Sprint Reviews, and Retrospectives.
  • Continuously improve development processes by embracing retrospectives and feedback from stakeholders.
  • Support and adhere to the integration of system-level architecture and design principles to ensure system interoperability.
• Responsible for
  • Agile Artifacts: Documentation of all work in Epics, Features, and Stories in JIRA.
  • User Stories: Document detailed user stories for each feature. These user stories will be maintained and updated throughout the project lifecycle as needed.
  • Product Backlog & Iteration Backlogs: Create and maintain a prioritized product backlog outlining all features and functionalities. Additionally Iteration backlogs will be developed for each iteration, detailing the specific user stories planned for completion within that timeframe.
• Collaboration & Communication
  • Plan and coordinate with all teams within the Value Streams (ex. Shared Services value stream) to ensure alignment and cross-functional collaboration.
  • Foster transparency through regular progress updates and continuous communication with stakeholders.
  • Participate in System Demos and demonstrate completed work to stakeholders at the end of each iteration.
  • Collaborate with other teams across the organization to remove dependencies and resolve blockers to ensure continuous flow of work.
• Work Management & Tools
  • Use the Government-provided toolset (e.g., JIRA, Confluence) for managing work, tracking progress, and documenting deliverables.
  • Break down work into manageable features and user stories with clear acceptance criteria.

REQUIRED QUALIFICATIONS

• Active Secret Clearance or higher
• Five or more years of experience in related field

PREFERRED QUALIFICATIONS & COMPETENCIES

• Bachelor's degree in computer science, Software Engineering, Information Systems, or a related technical field, preferred.

Overview

TekSynap is seeking a Technical Writer - Mid for an Agile service contract. To meet strategic goals and operational needs, specialized Agile teams are needed to focus on Data Engineering, Data Standards, Core Services, and Enterprise Tools support. This contract is for Agile teams to advance the organization's Enterprise Services capabilities, focusing on delivering secure, scalable, and high-quality solutions that meet evolving business needs. Agile teams will be responsible for understanding complex technical and organizational requirements, then translating them into innovative, efficient solutions that align with enterprise standards and promote seamless integration across various systems. Following the Scaled Agile Framework (SAFe) Agile methodology, the teams will ensure a continuous