Security & Safety Supervisor (Full Time)

Company Description

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana

• Premium preferred provider medical/drug/vision benefits at competitive prices*
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately* 
• We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary meals in our employee dining facility

Job Description

To look after the safety and security of all guests and colleagues making sure they cause no harm to themselves and others due to unsafe conditions or unsafe acts. To train all colleagues and officers on all aspects of security and safety with full responsibility of Emergency Response Plans.   

Administration:

• Supervise and Coach the Security Team to achieve exceptional levels of guest service and colleague satisfaction results, through the application of all corporate and property standards and policies.
• Contribute to improvement and development of the Security and Safety Department with written recommendations submitted to the Director or Security and Safety.
• Ensure communication is provided throughout the hotel and department as needed.
• Ensure Confidentiality in the Department
• Consistent development, support, promotion and enforcement of hotel policy relating to colleague and guest safety and security and loss prevention programs.
• Emergency, medical equipment, tools inventory and ordering
• Colleague Engagement
• Assist in the interview process, when needed.
• Train, coach, counsel and recognize Security and Safety Officers to maintain order throughout the Hotel.
• Maintain all Policies and Procedures and Local Standard Operating Procedures
• Contribute to the ongoing improvement and development of the Security and Safety Department
• Complete security reports as needed
• Review reports on a daily basis to ensure all relevant information is communicated throughout the hotel, i.e. guest/colleague accidents, incidents, emergencies, threats, theft, etc.
• Knowledgeable in the use of all security equipment, i.e. radios, cameras, printers, computers and electronic lock systems
• Maintain scheduling, vacation days, lieu days and sick day lists
• Assign duties and schedule staff, balancing needs of hotel and productivity standards.
• Monitor security staff activity and coach subordinate performance as needed, including discipline.
• Monitor all suspicious activity on or about the hotel property and communicate to Director of Security and Safety
• Maintain scheduling, vacation days, lieu days and sick day lists
• Liaisons with all departments on Security matters, i.e. group resumes, parking requirements, etc.
• Maintains and updates, Lockers, Parking Logs, requisitions, and other records
• Control all security and safety shifts professionally and responsibly
• Conduct performance evaluations of all Security and Safety officers