Sr. Systems Engineer - Unified Communications, Microsoft Teams

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa's Corporate IT, Workplace Technologies team is looking for an experienced Unified Communications Systems Engineer focused on Microsoft Teams. Our team is continuing to modernize our communication and video conference platforms with a cloud-first mentality. Our goal is to ensure everyone within Visa is able to securely and effectively communicate in real-time with anyone in the world. We pride ourselves in thinking outside of the box and push the technical boundaries of building the future of hybrid workplace.  

This candidate is a thought leader and has a deep technical understanding how Microsoft Teams, Microsoft Teams Rooms (MTR), Microsoft Voice, and Audiocodes are built and supported. The ideal candidate will be able to understand and explain the technical architecture, industry best practices, security/proxy designs, network signal flows, and reporting root cause analysis around Microsoft Teams.

This role will be highly collaborative and responsible for key partnerships with AV, Telephony, IT, Security, and UCaaS vendors. This person will be a key driver in designing and implementing third-party integrations, automations, migrations, and being an escalation for complex Microsoft Teams issues. It’s very important for this candidate to have a positive can-do attitude, getting into the technical weeds, tenacity in solving problems, strong team player, and be able to communicate effectively with stakeholders.  

Essential Functions:

• Architect, plan, and migrate legacy video conference infrastructure to the cloud.   
• Support MTR and AV systems in conference rooms, auditoriums, studios, training rooms, and open collaboration spaces  
• Provide engineering support for live events using Microsoft Teams Live Events  
• Help administer and set policies for MS Teams, Microsoft Voice, and Audiocodes  
• Support telephony infrastructure for softphones and desk phones for end-users  
• Perform proof-of-concept (POC) tests and validation on new and emerging UCaaS and AV technologies  
• Provide tier 3 engineering support for escalated issues and resolve tickets within established SLAs  
• Establish global relationships and ensure regional handoffs are performed for escalated issues  
• Train IT helpdesk, Exec IT, engineers, and end-users on how to use Microsoft Teams and MTRs  
• Create design documents, wikis, and how-to instructions  
• Work with the Information Security Office to ensure solutions deployed meet Visa Security Requirements, provide technical assistance for investigation and analysis of security alerts, and maintain system security for voice and video systems  
• Provide project coordination and technical review for new office builds and refresh projects to ensure they adhere to company policy, are completed on time and within budget, meet the deliverables of the project while following change control procedures  
• Provide stellar customer service and consult with internal clients to discuss, plan, and ensure their requirements for their meetings and events are properly supported  
• Work well with others and collaborate with a positive can-do attitude  
• Demonstrate the ability to work successfully with diverse cultures while accommodating global time zone constraints  

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• 5+ years of experience in Microsoft Teams or Skype for Business
• 3+ years deploying and supporting MTRs or Skype Rooms
• Strong understanding in telecommunications, E911, SBC