Tier 2 Senior Triage – Senior Process Associate – English – On Site Dublin

<span id="requisitionDescriptionInterface.reqTitleLinkAction.row1" title="">Tier 2 Senior Triage – Senior Process Associate – English – On Site Dublin</span><span id="requisitionDescriptionInterface.ID1489.row1" title="">-</span><span id="requisitionDescriptionInterface.reqContestNumberValue.row1" title="">HMS061408</span><p></p><span id="requisitionDescriptionInterface.ID1511.row1" title=""> <p>Ready to shape the future of work? <br/>At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. </p> <p>If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. </p> <p>Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.</p> <p paraeid="{265532ff-7743-4743-bf38-21e75421daad}{126}" paraid="143347496"><span lang="EN-US" xml:lang="EN-US"><span> </span></span><span> </span></p> <p paraeid="{265532ff-7743-4743-bf38-21e75421daad}{132}" paraid="1086660756"><span lang="EN-US" xml:lang="EN-US"><span>Inviting applications for the role of </span></span><span lang="EN-US" xml:lang="EN-US"><span>Tier 2 </span><span>Senior </span><span>Triage</span><span> – Senior Process Associate – </span><span>English</span><span> – On Site Dublin</span></span><span> </span></p> <p paraeid="{265532ff-7743-4743-bf38-21e75421daad}{150}" paraid="1701869897"><span lang="EN-US" xml:lang="EN-US"><span>In this role, </span><span>you will be providi</span></span><span lang="EN-US" xml:lang="EN-US"><span>ng </span><span>Tier 2 </span><span>support as </span><span>Senior </span><span>Triage </span><span>Process Developer</span><span> </span><span>in Prod Ops teams involving </span><span>Chats and </span></span><span lang="EN-US" xml:lang="EN-US"><span>Emails from customers </span><span>/ end users</span><span>. </span></span><span> </span></p> <p paraeid="{265532ff-7743-4743-bf38-21e75421daad}{182}" paraid="450450994"><span lang="EN-US" xml:lang="EN-US"><span>You will </span><span>have hands on experience </span><span>on bug triaging issues and may need to audit, </span><span>analyze, </span><span>guide</span><span> an</span><span>d</span><span> train the Tier 1 </span><span>/Tier 2 </span><span>associates as part of the</span><span> role</span><span>.</span></span><span> </span></p> <p paraeid="{265532ff-7743-4743-bf38-21e75421daad}{210}" paraid="2055121079"><span lang="EN-US" xml:lang="EN-US"><span></span></span><span> </span></p> <p aria-level="1" paraeid="{265532ff-7743-4743-bf38-21e75421daad}{214}" paraid="1345971155" role="heading"><span lang="EN-US" xml:lang="EN-US"><span>Responsibilities</span></span><span> </span></p> <ul role="list"> <li aria-setsize="-1" role="listitem"> <p aria-level="1" paraeid="{265532ff-7743-4743-bf38-21e75421daad}{220}" paraid="154705560" role="heading"><span lang="EN-GB" xml:lang="EN-GB"><span>Provides prompt and efficient service to the client </span><span>on Tier 2 issues </span><span>including the </span><span>appropriate escalation</span><span>s</span><span> to respective teams.</span></span><span> </span></p> </li> </ul> <ul role="list"> <li aria-setsize="-1" role="listitem"> <p aria-level="1" paraeid="{265532ff-7743-4743-bf38-21e75421daad}{236}" paraid="1546185749" role="heading"><span lang="EN-GB" xml:lang="EN-GB"><span>Fulfil and </span><span>maintain</span><span> acceptable performance metrics such as quality, productivity, and attendance. </span></span><span> </span></p> </li> </ul> <ul role="list"> <li aria-setsize="-1" role="listitem"> <p aria-level="1" paraeid="{265532ff-7743-4743-bf38-21e75421daad}{246}" paraid="687196846" role="heading"><span lang="EN-GB" xml:lang="EN-GB"><span>Actively seek solutions through logical reasoning </span></span><span> </span></p> </li> </ul> <ul role="list"> <li aria-setsize="-1" role="listitem"> <p aria-level="1" paraeid="{265532ff-7743-4743-bf38-21e75421daad}{252}" paraid="2020426242" role="heading"><span lang="EN-GB" xml:lang="EN-GB"><span>Demonstrates strong problem-solving capabilities and </span><span>assist</span><span> customers in case of any issues </span></span><span> </span></p> </li> </ul> <ul role="list"> <li aria-setsize="-1