Claims Assistant

POSITION SUMMARY: Under general supervision, performs clerical (non-technical) duties to assist the technical staff in the processing of claims for our clients.

This position requires interaction with claimants and attorneys on the phone, and with management, claims examiners, claims supervisors, and other TRISTAR staff; therefore, consistently working core hours in the Eastern Time Zone is required.

DUTIES AND RESPONSIBILITIES:

• Handles incoming and outgoing mail to include, including sorting, stamping, indexing, and distributing.
• Monitors of new claims arising in the new loss box, including review, distribution, and transfer of emailed correspondence
• Filing correspondence electronically into files.
• Makes payments as instructed by the technician. Follow for the W9 information to release checks; process voids/reissues
• Answers /routes telephone calls for technicians. Initiate calls as directed by technicians to secure follow-up information (i.e., bills)
• May have some involvement with directing temp employees or new employees, or assisting in the interviewing process with a supervisor

EQUIPMENT OPERATED/USED: Computer, telephone, and other office equipment.

SPECIAL EQUIPMENT OR CLOTHING: Appropriate business casual office attire as outlined in the TRISTAR employee handbook.

QUALIFICATIONS REQUIRED:

Education/Experience:  High school diploma or GED required

Knowledge, Skills, and Abilities:

• PC literate, including Microsoft Office products
• Good oral and written communication skills
• Ability to work in a team environment
• Ability to plan and prioritize workload
• Analytical skills
• Excellent written and verbal communication skills, including the ability to convey information to claimants and clients
• Ability to interact with people at all levels in the business environment
• Ability to act independently
• Proficient in Word and Excel (preferred).

Experience:    

• Two to three years of general office experience. One year of claims industry experience is preferred but not required

Here is some benefits you can enjoy in this role:

• Medical, Dental, & Vision Insurance
• Life & Disability Insurance
• 401(k) plan
• Paid holidays
• Paid time off
• Referral bonus

Mental and Physical Requirements: [see separate attachment for a copy of the checklist of mental and physical requirements]

                              MENTAL AND PHYSICAL REQUIREMENTS

1.  MENTAL EFFORT

a.       Reasoning development:

           Follow one- or t