Business Intelligence Senior Manager 3

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role-

Join our innovative PayPal Global Customer Services, Business Intelligence team as a Senior Manager to deliver exceptional business insights. You'll be responsible for gathering requirements, testing, and developing data-driven reports, scorecards, and dashboards with advanced visualizations to drive valuable insights.

Meet our team-

We're looking for a dynamic, self-motivated individual passionate about reporting, strategy, and data storytelling. The ideal candidate will have strong analytical and communication skills and the ability to lead and influence cross-functional teams, including senior leaders at PayPal.

Job Description:

Your way to impact

• Partner with engineers and data scientists to guide the development of complex data structures and multi-system processes.
• Lead complex, cross-functional projects through their entire lifecycle, from planning and securing team buy-in to risk management, stakeholder communication, and performance monitoring.
• Integrate diverse data systems to create a unified analytics platform for self-service insights.
• Collaborate with VOC and analytic resources to assess the cost impacts of pain points and business opportunities, and develop business cases to prioritize necessary changes while providing context for key performance metrics.
• Demonstrated success in leading and executing transformational projects that deliver significant positive change.

Your day to day

In your day to day role you will...

• Design and implement high-quality dashboards and analytical tools.
• Evaluate data to assess the accuracy and impact of practices and procedures.
• Develop advanced data models for visualization and self-service, ensuring data integrity.
• Present clear and  polished presentations and recommendations for senior leaders.
• Create business cases to prioritize necessary changes while providing context for key performance metrics.

What do you need to bring

• Master’s degree or equivalent work experience in Computer Science, IT, Mathematics, Software Engineering, or a related field.
• 5+ years of experience in software engineering, business intelligence, or data analysis, including SQL development with structured and unstructured databases.
• Project Management Certification (PMI, Prince, etc.) and/or Six Sigma/ Lean Qualification preferred.
• Strong skills in data analysis using Jupyter Notebooks, Python, or similar tools, and a deep underst