Senior Customer Service Officer

We have an ongoing opportunity with Department of Communities & Justice within the Murrumbidgee Far West NSW District. 

 

Location – Orange - Murrumbidgee Far West NSW District

 

Employment type – Ongoing

Salary – Clerk Grade 3/4 - $79,032 to $86,539 per annum + Superannuation and Annual Leave Loading per year of service.

 

Your role

The Senior Customer Service Officer will provide crucial high-level support to the Community Service Centre with responsibility for various key administrative functions. Core accountabilities include reception, mailbox and invoice management, liaising with various stakeholders, and working across a number of databases and systems is essential. This role requires the ability to use Microsoft Office Applications.

What you’ll do

 

• Provide a range of administrative and support services, including records management, routine correspondence with internal and external service providers, financial records, meeting minutes and coordination and actioning of tasks to support the effective operation of the unit.
• Collect and compile information and prepare documentation and correspondence in line with quality and organisational requirements, to support information flow and inform decision making.
• Coordinate and manage records and databases, complying with administrative systems, processes and policies, to ensure that all information is accurate and stored correctly and securely

 

What we’re looking for

 

• Experience in working in a high-pressure team environment delivering services to vulnerable clients with a high level of communication and relationship skills
• Ability to work independently and collaboratively 
• Competency with a range of relevant technology and software applications 
• Ability to interpret policies, standards and procedures and act with a high level of integrity whilst maintaining a high level of confidentiality. 
• You will be exposed to highly sensitive matters that at times you may find confronting so the importance for confidentiality and self-care is very important.

 

Download the role description.

 

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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

 

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.