Fishing Enthusiast - Customer Service Representative - Tackle Warehouse - Alpharetta, GA

Description

Position Details 

• Employment Type: Part-Time
• Hiring Range: $16–$18 per hour, depending on experience  
• Schedule: Late afternoon Monday–Friday; Saturday shift required
• Hours: Part-Time (minimum 20 hours/week, maximum 28 hours/week)
• Location: Alpharetta, Georgia; On-site (No remote or hybrid option)

About Us 

We're more than an e-commerce retailer - we're  a destination for athletes, adventurers, and sports enthusiasts. Sports  Warehouse offers a carefully curated selection of gear and equipment  across tennis, pickleball, padel, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and  skateboarding. Our goal is simple: help every customer find the right products with expert guidance, exceptional service, and a shopping  experience that keeps them coming back.

At Sports Warehouse, we're always looking for motivated, dependable people who are passionate about delivering exceptional experiences for our customers and for  one another. Whether your strengths are in customer service, warehouse  operations, technology, marketing, merchandising, or another area of the  business, you'll be part of a collaborative team that values integrity, innovation, and continuous improvement.

We believe great people make great teams. If you're eager to make an impact and help connect athletes and outdoor enthusiasts with the products they love, we'd love to hear from you.

The Sports Warehouse Family of Brands 

Tennis Warehouse  

Pickleball Warehouse  

Padel Warehouse  

Running Warehouse  

Tackle Warehouse  

Ice Warehouse 

Inline Warehouse 

Derby Warehouse 

Riding Warehouse  

Skate Warehouse  

TYPTI Warehouse 

Benefits & Perks 

Health & Wellness 

• Medical, dental, and vision insurance* 
• Life insurance* 
• Short-term disability coverage* 

Time Off 

• Paid vacation* 
• Paid sick time  

Financial Benefits 

• 401(k) retirement plan  
• Profit-sharing program  

Workplace Perks 

• Employee discounts across all Sports Warehouse brands  
• Complimentary access to our on-site fitness facility  
• Career growth and development opportunities  
• Employee appreciation events and team celebrations 

*Available to eligible full-time employees. 

Our Customer Service team is at the heart of every great customer experience. We're looking for reliable, personable individuals who enjoy helping others and are passionate about building lasting relationships with our customers. Whether assisting customers over the phone, through live chat, or via email, you'll provide knowledgeable guidance, answer questions, solve problems, and help customers find the products that best fit their needs. 

Success in this role comes from a genuine desire to help people, strong communication skills, and the ability to think critically and resolve issues with confidence and empathy. Every interaction is an opportunity to earn a customer's trust and reinforce the exceptional service Sports Warehouse is known for. 

If you're a positive team player who thrives in a fast-paced environment, enjoys learning about various sporting goods products, and takes pride in delivering outstanding customer experiences, we'd love to have you join our team. 

Purpose of Position

Serve as a direct point of contact between the company and customers. Build strong connections with both new and existing customers by supporting their needs through various communication channels in a professional and timely manner.

The ideal candidate will

• Enjoys fishing for fun and relaxation or sport.
• Experiential knowledge of fishing products, their purpose and benefits.
• Deliver friendly, professional and helpful support to all customers and assist in meeting needs or exceeding their expectations.
• Possess excellent verbal and written communication skills.
• Problem solve and utilize available resources to locate answers to product/order questions.
• Demonstrate a comprehensive understanding of current company policies, procedures, products and services.
• Be flexible during busy times by helping fellow co-workers and function as part of a team.
• Have the ability to multi-task and remain composed under pressure.
• Continually learn and develop skills relevant to the role.