***The location for this position is virtual/remote***

This is your chance to be a part of an in-house Customer Experience team that’s using guest insights to evolve our industry-leading channels and deliver personalized experiences. As a Senior Manager, Platform Activation (Project and Change Management), you will bring your technical skills to a hospitality company with an award-winning culture. On the Platform Activation team reporting to Director, Platform Activation, you will support projects across the business that are considered differentiated capabilities – for example, Confirmed Connecting Rooms.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Collaborate with key Hilton partners and vendors to establish working practices, clarify roles and responsibilities, and ensure that plans, dependencies, issues, and risks are aligned with the overall project plan, manage deliverables, and support commercial services goals
• Create and implement targeted project and/or implementation plans including change method, communications plan, development plan, training plan, resistance management plan
• Identify key functionality gaps by working closely with subject matter experts. Prioritize requirements and build and implement a remediation plan to resolve, if required.

How you will collaborate with others:

• Act as a positive strategic thought partner with business leads, product owners, leadership, deployment teams, and Platform Activation.
• Develop a solid understanding of hotel-level, owner-level, and corporate-level commercial objectives and revenue management business processes and systems across brands and geographies

What projects you will take ownership of:

• Lead the development of tactical delivery against organizational change and/or project plans for Hilton’s key strateg