Executive Housekeeper

Company Description

The Executive Housekeeper is a key leadership position responsible for overseeing and managing all housekeeping operations at Wildflower Farms. This role requires a dynamic and experienced professional to maintain the cleanliness, order, and presentation of guest rooms, public areas, and back-of-house spaces, ensuring the highest standards of service, cleanliness, and guest satisfaction. The Executive Housekeeper will lead, motivate, and develop the housekeeping team while fostering a collaborative environment within the broader resort operations team.

Job Description

The Executive Housekeeper is a key leadership position responsible for overseeing and managing all housekeeping operations at Wildflower Farms. This role requires a dynamic and experienced professional to maintain the cleanliness, order, and presentation of guest rooms, public areas, and back-of-house spaces, ensuring the highest standards of service, cleanliness, and guest satisfaction. The Executive Housekeeper will lead, motivate, and develop the housekeeping team while fostering a collaborative environment within the broader resort operations team.

Core Responsibilities

Operational Leadership

• Conduct daily inspections of guest rooms, public areas, back of house spaces, as well as daily inspections of team productivity and performance. 
• Support team leadership, training, scheduling, and performance management. 
• Oversee all housekeeping functions, ensuring rooms and public areas meet the resort’s cleanliness and aesthetic standards.
• Develop and implement standard operating procedures (SOPs) for cleaning, maintenance, and quality control.
• Monitor and maintain inventory levels for housekeeping supplies, linens, and amenities.
• Ensure that all guest rooms and public areas are consistently cleaned and maintained to the highest standards of cleanliness and comfort.
• Address guest concerns and complaints promptly, taking corrective actions as needed.
• Collaborate with the front desk and guest services teams to ensure guest preferences and special requests are accommodated.

Team Management & Development

• Hire, train, and supervise a team of housekeeping staff, ensuring they understand and adhere to Wildflower Farms' values of hospitality and sustainability.
• Conduct regular performance evaluations, provide feedback, mentor team members and implement development plans for staff members.
• Create a supportive, positive, and collaborative work environment for all team members.

Budget & Cost Control

• Manage the housekeeping department’s budget, ensuring efficient use of resources and cost control.
• Monitor supply usage and purchase orders, ensuring appropriate stock levels while minimizing waste.
• Track and analyze performance metrics to optimize housekeeping efficiency and minimize labor costs.

Health & Safety Compliance

• Ensure that all cleaning products and practices meet health, safety, and environmental standards.
• Enforce safety protocols and provide staff training on safe work practices, including proper handling of cleaning chemicals and equipment.
• Conduct regular inspections to ensure compliance with safety, hygiene, and sustainability guidelines.

Collaboration with Other Departments

• Work closely with the Front Office Team, Engineering and Food & Beverage teams to coordinate room turnovers, special requests, and ongoing projects.
• Assist in preparing for group arrivals, events, and seasonal changes.
• Participate in departmental meetings and contribute to strategic planning for the resort’s operational success.

Pay Range: $80,000 - $90,000/year

Qualifications

• Minimum of 3 years of experience in housekeeping management or rooms division management, in a luxury resort, or hotel environment.
• Prior leadership or supervisory experience, including staff development, team management, and budgeting.
• Exceptional organizational, problem-solving, and multitasking skills.
• Strong leadership and interpersonal communication skills.
• A keen eye for detail and high standards of cleanliness and presentation.
• Ability to work in a fast-paced, dynamic environment with changing priorities. 
• A high school diploma or equivalent is required. A degree in hospitality management or a related field is preferred.
• Ability to lift and carry up to 30 pounds.
• Desire to work weekends, holidays, and on-call shifts.

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted