Job Description Summary

Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.  

What Impact you’ll make: 
 
As the Site Customer Portfolio Manager with a dynamic customer base and multiple locations including El Paso-Texas, Las Cruces-New Mexico, traveling to sites in Arizona covering the region's Gas Turbine Service agreement within the Portfolio. Hence in this Engineering facing role the travel expectations are significant.

In this role you will need to demonstrate accountability for functional, business, and broad company objectives within Gas Power.

As our dedicated Senior Customer Portfolio Manager responsible to the Area, you will be accountable for the profitability and customer satisfaction for assigned contracts and customer obligations, to fulfill our service agreement obligations, fixed price, and support time and material program management, while interacting with members of the customer service, parts and transactional services, field service, repair service, and/or other teams.

Your High levels of operational judgment are required to achieve our SQDC objectives

Job Description

What you’ll do 

• As the Customer Portfolio Manager, you will serve as a liaison between internal/external organizations and your assigned customer(s), in New Mexico and Arizona 
• Own the customer relationship, customer communication and contribute to the overall business strategy inclusive of the P&L’s and Growth Opportunity 
• Develop and own site customer communication plan, coordinate and facilitate regular "Customer meetings" reviewing open items and action plans and reviewing existing and new GE Vernova products/services that could provide value for the customer. 
• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE. 
• Be responsible for developing outage scope/communicating scope to the field services team. 
• Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable. 
• Provide leadership in owning and driving all emergent/forced outage matters to resolution. 
• Prepare, organize, and facilitate pre-outage planning meetings, post-outage meetings and outage milestone meetings including On-Site Repairs and Part and Component Repairs performed in GRS addressing repairs issues in the GE network. 
• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure. Minding our SQDC principals.

What you’ll bring: (Basic Qualifications) 

• Bachelor’s Degree from an accredited University (OR an Associates degree from a college or 8+ years of experience in a power generation industry) 
• Minimum of 5-7 years of Technical Field with Heavy Duty Gas Turbine/and or Steam Power Mechanical Power Outage experience

Other Eligibility Requirement: 

• Ability and willingness to travel to our Client's Site located in Arizona/New Mexico
• Hybrid position with More than 50% traveling to the Sites as assigned from one of the States where the position is offered in Arizona or New Mexico.

What will make you stand out: 

• You have the Gas turbine Mechanical /Technical GT repair or/and Field expertise and/or Contract performance experience
• You have a passion for leading by example with exceptional presentation skills, time management and leadership in a proactive environment including advanced knowledge in Microsoft tools such as excel, and PowerPoint is strongly desired 
• You are someone who brings vision for Lean Standard Work/Process Improvement with high level of operational judgment to achieve the position’s objectives and strong experience in Lean processes and tools.  

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer