Senior Customer Opportunity Lead
MicrosoftAbout the role
Within MCAPS Core, the Windows & Devices Sales (WDS) team unites the creation and delivery of Windows and device solutions to drive customer satisfaction globally. We work closely with a diverse ecosystem of partners and customers to ensure innovative solutions reach every market and segment.
As the Senior Customer Opportunity Lead you help Microsoft focus on the enterprise opportunities that matter most. The role brings together signals from the field, advisors, partners, OEMs, Surface, and business insights to identify where Windows can win, where intervention is needed, and where additional investment can have the greatest impact. The role ensures opportunities are visible, prioritized, and supported with the right actions across the business.
You work closely with sales, advisors, partners, readiness, marketing, product teams, and commercial specialists to help accelerate customer decisions and improve competitive outcomes. They also help shape future investments and programs by identifying what works, what does not, and where customers need more support. Success in this role requires strong business judgment, customer focus, analytical thinking, and the ability to bring large groups of stakeholders together around a common goal.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Customer Opportunity Management
- Maintain visibility into the most important enterprise Windows opportunities worldwide.
- Identify and prioritize opportunities that require additional support or investment.
- Ensure opportunities have clear owners, actions, and next steps.
- Help leaders focus attention on the opportunities that can have the greatest business impact.
- Create clear criteria for which opportunities require additional executive attention.
Business Planning and Investment Guidance
- Recommend where business investments should be applied to improve outcomes.
- Help determine which programs, services, and support resources should be used to help customers move forward.
- Partner with commercial and investment teams to ensure investments are aligned to business priorities.
- Use customer and field feedback to improve future investment decisions.
- Help evolve Microsoft's customer support and incentive programs based on business needs and market feedback.
Cross-Company Coordination
- Bring together teams across sales, marketing, readiness, partner, product, and commercial organizations to support priority opportunities.
- Ensure the right customer conversations, resources, and support are available when needed.
- Remove barriers that slow progress on strategic opportunities.
- Drive alignment across teams so customers receive consistent and coordinated experience.
Insights and Business Improvement
- Analyze patterns across wins, losses, customer feedback, and field feedback.
- Identify common challenges preventing successful customer outcomes.
- Provide recommendations to improve future sales motions, customer engagement, readiness, and investments.
- Deliver regular business insights to leadership to support decision-making.
- Measure and communicate the effectiveness of investments and support programs.
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