Customer Growth Associate

The Company:

At impact.com our culture is our soul. We are passionate about our people, our technology, and our obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting!

This role is highly collaborative internally and externally with the responsibilities of generating  expansion opportunities by qualifying and prospecting existing customers.  The aim of this role is to identify and expand into new advertising budgets or business units within existing customers.  You will be coordinating with many different teams, leveraging internal data from different team members to identify key accounts, prospect and qualify, coordinate communication strategy, and build pipeline for the customer sales team. 

What you will be doing:

• Work closely with Account Executives, Renewal Managers and Customer Success Executives to build a pipeline for Impact’s products
• Develop a deep understanding of product, industry and prospecting basics - including how to blueprint, email, cold call and social sell etc
• Master company procedures and internal workflows - including how to use sales automation tools, account based marketing and selling etc
• Responsible for prospecting current accounts by conducting additional research on assigned accounts
• Meet and exceed monthly and quarterly pipeline goals through strategic prospecting
• Use outbound sales skills to create opportunities for our account executive team through a combination of cold calling, email campaigns, and social selling techniques
• Develop, manage and engage with a prospect base consisting of current customer accounts in an assigned territory
• Educate and qualify prospects about our transformative technology and the solution Impact provides for their marketing challenge
• Research and identify key decision makers at current customer companies and expand the breadth and depth of customer relationship
• Provide valuable market and product feedback to continue to drive Impact’s business development strategy
• Track and manage prospects through Salesforce.com
• Participate in team meetings, networking, trade show events and activities to grow the business
• Meet and exceed your monthly goal of expansion and upsell opportunities brought to the Customer Sales Executive team
• Strategic outreach on our top priority targets with respective messaging to personas in the C-Suite that accurately describe our value in juxtaposition to their key focus areas

Does this sound like you:

• Thrive in a fast-paced working environment, can pivot and work autonomously and are excited about working in a learning and growth culture
• A Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
• Are passionate about creating a great customer experience
• Solve problems with curiosity and creativity
• Seek to understand multiple perspectives in a situation
• Great communicator internally and externally
• Highly organized and up-to-date on tasks
• Embody the characteristics of Humble, Hungry and Smart
• Free 

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