CRM Specialist - Glover Experience Global HQ

<p>If you’re here, it’s because you’re looking for an <strong>exciting ride</strong>. </p> <p>A ride that will fuel up your ambitions to take on a <strong>new challenge and stretch yourself beyond your comfort zone.</strong> </p> <p>We’ll deliver a <strong>non-vanilla culture built on talent, where we work to amplify the impact on millions of people</strong>, paving the way forward together. </p> <p> </p> <p><strong>Not your usual app</strong>. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.</p> <p>Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.</p> <p><strong>What makes our ride unique? </strong></p> <p><strong>🤝 Our culture and strong values. </strong></p> <p><strong>💪 Our career development philosophy. </strong> </p> <p><strong>🤝 Our commitment to being a force for good. </strong></p> <p> </p> <p>We have a vision: <strong>To give everyone easy access to anything in their cities. </strong>And this is where your ride starts.</p> <p><strong>YOUR MISSION</strong></p> <p>We are looking for someone to join our Rider CRM team within the Rider Experience team. We are a team dedicated to crafting and implementing long-term lifecycle strategies designed to engage riders with our app and drive incremental business results. As a CRM Specialist, you will be an integral part of a team that thinks big, continuously pushing the boundaries to deliver impactful communication strategies that align with our company’s</p> <p><strong>THE JOURNEY</strong></p> <ul> <li>Assist in Developing Riders Communication Strategies: Support in creating and executing CRM communication strategies aimed at engaging riders. Help improve rider retention and satisfaction by contributing to the design and implementation of communication plans that align with the team’s goals.</li> <li>Contribute to CRM Project Management: Help manage communication projects from start to finish. You’ll coordinate with other teams, track timelines, and ensure that communication initiatives are delivered on time, contributing to the success of the Logistics Cluster’s objectives.</li> <li>Support Data-Driven Decisions: Use your analytical skills to assist in monitoring and evaluating the performance of communication campaigns. You will work with Excel and looker to gather data insights that help the team improve its approach to engaging riders.</li> <li>Collaborate with Cross-Functional Teams: Work closely with the Logistic and other teams to ensure communication efforts are well-coordinated. </li> <li>Optimize Rider Communications: Assist in continuously improving and personalizing communications based on data-driven insights.</li> </ul> <p><strong>WHAT YOU WILL BRING TO THE RIDE</strong></p> <ul> <li>A Can-Do Mindset: Demonstrated ability to tackle challenges head-on, managing projects effectively and delivering results even when faced with obstacles. You excel at sticking to deadlines and driving projects to completion flawlessly.</li> <li>Strong Prioritization and Organizational Skills: A proven track record of managing multiple tasks efficiently, with the ability to prioritize work and organize tasks in a way that maximizes productivity and aligns with company and team OKRs.</li> <li>Conflict Resolution and Stakeholder Management: Exceptional skills in managing relationships across cross-functional teams, with the ability to handle conflicts constructively and maintain strong working relationships.</li> <li>Advanced Excel Skills: Proficiency in using Excel for data analysis, self-assessment of campaigns, and strategy support. You are comfortable working with datasets to derive actionable insights that complement the team's broader analytical work.</li> <li>Analytical and Strategic Thinking: A strong analytical mindset with the ability to craft and execute end-to-end communication strategies that are data-driven and aligned with business objectives.</li> <li>Adaptability: The ability to thrive in a dynamic environment, balancing attention to detail with the need for quick execution. You work well under pressure and maintain a positive, collaborative attitude.</li> <li>Creativity: A creative approach to problem-solving and communication strategy development, bringing innovative ideas to the table.<br/><br/></li> </ul> <p>Nice To Have</p> <ul> <li>Experience with CRM Tools: Familiarity with CRM tools, preferably Mobile CRM platforms such as Braze, would be beneficial.</li> <li>Experience with Looker: Knowledge of Looker or similar business intelligence tools is an advantage, allowing you to deepen your analysis and reporting capabilities.</l