Food & Beverage Operations Supervisor

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. 

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

This is a hands-on role supervising the operational success of the following hotel outlets:

• Complimentary Breakfast Buffet

• Fireside Bar & Grill

• Banquets/Events

• Inn Case Market (in partnership with Front Office Manager)

Description of Responsibilities

Participates in the development and implementation of business strategies for the hotel which are aligned with Choice Hotels overall mission, vision values and strategies

• Develops and implements strategies for achieving food and beverage goals and supports achievement of the hotel’s goals
• Monitors status regularly and adjusts strategies as appropriate
• Develops the annual budget in conjunction with the Executive Committee
• Participates in the development of the annual marketing, sales, and strategies
• Continually improves hotel food and beverage and adheres to brand standards

Maximizes profitability and revenue by directing the hotel food and beverage operations

• Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis
• Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems
• Audits and maintains food safety, ensuring all food and beverage staff have necessary safety certifications
• Responds to food safety inspections and reports
• Oversees monthly food and beverage inventories for supplies and maintains optimum stock levels to meet customer demand, detect waste and avoid excess expense for optimal profit without adversely affecting hotel performance.
• Develops and implements the menu offerings and pricing based on competition, market trends, costs, etc.
• Ensures outlets meet or exceed brand standards
• Reviews guest complaints and responds as appropriate
• Develops and implements strategies and practices which support employee engagement
• Maintains proper scheduling and payroll practices in line with hotel standard operating procedures

Works with food vendors and purchasing to maintain high food quality

• Establishes relationships with food vendors and negotiates pricing where possible
• Attends vendor fairs and participates in food tastings

Assists Accounting with any vendor disputes regarding invoices and payment

• Communicates effectively with guests, management, employees, and corporate office
• Promotes Food and Beverage outlets through advertising and public relations campaigns through local sources
• Works closely with General Manager and Area Chef to maximize revenue while meeting or exceeding guest expectations
• Reports food and beverage revenue, costs, Medallia scores, and prepares other reports regularly for management

Develops and implem