Client Manager, Customer Success & Insights - MUST HAVE STRONG POS ANALYTICS EXPERIENCE

Company Description

Please kindly note, the following job advertisement is intended exclusively for internal combined-Company existing employees of NIQ & GfK. If you are not an existing NIQ or GfK employee, we regret to inform you that your application for this position will not be considered. However, we encourage you to explore other opportunities that align with your qualifications and career aspirations, within our organization.

Job Description

Job Title: Client Manager, Customer Success & Insights – MUST HAVE STRONG POS ANALYTICS EXPERIENCE

Please kindly note, the following job advertisement is intended exclusively for internal combined-Company existing employees of NIQ & GfK. If you are not an existing NIQ or GfK employee, we regret to inform you that your application for this position will not be considered. However, we encourage you to explore other opportunities that align with your qualifications and career aspirations, within our organization.

Reference ID: REFID623982

Location: Remote, but must be based in US

About this job

As a Customer Success & Insights Manager, you are responsible for all client activity and the overall success of NielsenIQ with the customer. This includes driving timely outcomes and client value through the data and analytics, which impacts the overall customer experience and elevates NIQ's performance. This role has deep knowledge of the customer’s business and industry, enabling you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, fully leveraging the service model.

Responsibilities

• Partner with customers to set objectives that drive business impact and maximum value
• Develop a consultative approach to solving business issues, understanding the industry and issues a customer is facing
• Build/maintain strong relationships and deep expertise with adaptability, urgency, and positivity
• Understand client structure and organization
• Leverage NielsenIQ solutions, apply industry knowledge, and conduct issue-based analyses with clear, proactive insights and action-oriented recommendations
• Drive strategic thought leadership, leveraging NielsenIQ tools and assets
• Identify opportunities for increased partnership and elevate to sales partners
• Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption, and value creation
• Ensure on-time delivery of solutions to achieve forecasted revenue on time
• Work collaboratively with internal partners to ensure deliverables are connected to customer business objectives, delivered on time, and focused on the outcome
• Lead client discussions, providing proactive insights and action-oriented recommendations
• Ensure client stakeholders buy into the outcomes and value NielsenIQ is delivering
• Work with internal partners to ensure timely delivery of monthly data and reporting

Qualifications

You are flexible and quickly adapt to a dynamic work environment. You have a can-do attitude and can tell a story using data. You are the first to recognize an opportunity then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You are comfortable working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions. You work collaboratively in a remote team within a challenging and matrixed environment while maintaining high standards. You have strong time management skills and are comfortable managing multiple priorities.

• College/University undergraduate or Master's degree
• Experience with data analysis, manipulating scan/panel data, and visualizing insights
• Familiarity with NielsenIQ solutions or syndicated data
• Highly proficient in Microsoft Office, experience with BI Tools a plus (PowerBI, Tableau)
• 4+ years of Consumer-Packaged Goods industry experience preferred 

Our Benefits

• Flexible working environment
• Health insurance
• Parental leave
• Life insurance

Qualifications

Please kindly note, the following job advertisement is intended exclusively for internal combined-Company existing employees of NIQ & GfK. If you are not an existing NIQ or GfK employee, we regret to inform you that your application for this position will not be considered. However, we encourage you to explore other opportunities that align with your qualifications and career aspirations, within our organization.

Additional Information

Please kindly note, the fo