Medical Assistant - Allergy Department

Description

Summary

The Medical Assistant/Allergy Tech position is responsible for rendering professional care within the medical practice in support of and as directed by the physicians. They will also have general responsibilities to assist in the day-to-day operation of this office. This position will be based out of one clinic but travel to other locations is to be expected.

Essential Duties and Responsibilities:

• Accurately prepare allergy vials for injections by using two patient verifiers.
• Administer allergy injections.
• Uses two patient identifiers before treating or testing patients.
• Test and treat patients for allergy- related problems in a caring manner.
• Assist physicians and physician assistants as needed to ensure good patient flow.
• When needed, assist front office staff in scheduling allergy patients. Schedule should result in efficient patient flow and high patient satisfaction.
• Responsible for accurately maintaining allergy supplies and inventories in a timely manner.
• Responsible for weekly maintenance of allergy testing equipment
• Place the patients in the exam room to ensure they are as comfortable as possible. Obtains vital signs, enters the information into the patient’s chart, accurately completes medication reconciliation.
• Screens telephone calls for the physicians or physician assistants as needed. Takes accurate clinical messages within the limits of his/her knowledge and practice policy.
• May answer patient’s inquiries with respect to medical questions within the limits of knowledge and practice policy and tasks the provider in the electronic health record as necessary.
• Ensures that all equipment in the exam room is clean and properly set up prior to each patient encounter and after the last visit of the day.
• Ensures solutions are adequate for antigen multi-well and ID boards.
• Accurately records refrigerator temperatures and documents corrective action as assigned.
• Ensures lights are not burned out.
• Checks emergency kit (if applicable).
• Conduct chart preparation 1 week in advance.
• Prepares new start immunotherapy packets for SLIT/SCIT
• Utilizes Allergy Edge to submit for mixing.
• Maintains strict confidentiality.
• Travel via personal vehicle to and from other ENTPSA clinics as needed.
• Answers telephone and either responds to inquiry or directs caller to appropriate personnel and adds new note in electronic health record as necessary.
• Adheres to the company’s policies and procedures and code of conduct.
• Adheres to company’s values statement and mission.

Requirements

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving – Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
• Written Communication – Writes clearly and informatively; edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to other views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Judgement – Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism – Approaches others in tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Foll