About Us:

Serving one million patients and their families annually. Advancing medical knowledge, technologies and practices. Developing and educating the next generation of exceptional health care professionals.

With more than 100 locations in hospital-based clinics, outpatient health and specialty care centers, we provide the most advanced medicine and thoughtful, patient-centric care to the greater metro-Detroit community.

Job Summary:

The Pharmacy Intern embedded within the Mobile Access Pharmacy Program (MAPP) supports pharmacist-led clinical services, medication access initiatives, medication therapy management (MTM) services, operational workflows, program development activities, quality improvement initiatives, and community-based pharmacy services within a hybrid mobile health and population health care model.

The Pharmacy Intern will function as both a clinical support team member and operational/program support resource while gaining exposure to community-based clinical pharmacy services, medication access programs, population health initiatives, mobile healthcare delivery models, quality improvement, and public health-focused pharmacy practice.

Job Description:

Essential Duties and Responsibilities:

• Clinical & Patient Care Support
  • Assist pharmacists with patient outreach, follow-up activities, medication access coordination, and continuity of care support activities.
  • Support patient scheduling, appointment coordination, and follow-up workflow management for pharmacist-led clinical services.
  • Assist with medication reconciliation, medication history collection, chart review activities, and preparation for Medication Therapy Management (MTM) encounters.
  • Identify patients who may benefit from pharmacist-led services through chart review, referral review, or Mobile Health Unit encounters.
  • Support patient education, medication-related outreach activities, and resource navigation activities under pharmacist supervision.
  • Assist with pre-visit planning, patient tracking activities, and preparation of pharmacist intervention opportunities.

• Operational & Administrative Support
  • Assist with pharmacy-related workflow coordination, scheduling activities, phone tree coverage, and operational support tasks.
  • Support organization and maintenance of patient outreach monitoring, follow-up tracking systems, referral tracking activities, and scheduling workflows.
  • Assist with medication access activities including affordability resource identification, patient assistance program support, medication coordination activities, and pharmacy partner communications under pharmacist supervision.
  • Support coordination of medication-related supplies, inventory tracking activities, medication storage monitoring, and operational logistics associated with pharmacist-led services.
  • Assist with preparation and organization of materials, supplies, and documentation required for Mobile Health Unit community events and pharmacist-led services.
  • Participate in Mobile Health Unit operational support activities and designated community engagement events as needed.

• Quality Improvement & Program Support
  • Assist with quality improvement initiatives, workflow optimization activities, implementation support projects, and operational program development activities.
  • Support data collection, data entry, reporting activities, and program evaluation efforts associated with pharmacist-led services.
  • Assist with research-related activities, literature reviews, project coordination, and dissemination efforts as appropriate.
  • Participate in development and maintenance of operational tracking tools, workflow resources, and quality monitoring processes.
  • Participate in interdisciplinary meetings, operational planning activities, workflow discussions, and program development initiatives as appropriate.
• Documentation & Compliance
  • Complete assigned documentation, patient tracking activities, operational logs, and workflow-related tasks accurately and within established timeframes.
  •  Assist with preparation of pharmacist encounter materials, patient summaries, medication histories, and clinical documentation support activities under pharmacist supervision.
  • Maintain and update patient outreach records, scheduling trackers, referral tracking tools, MTM preparation materials, and other programmatic documentation systems.
  • Assist with data collection, data entry, quality improvement tracking, and program evaluation activities in accordance with established workflows.
  • Support maintenance of operational records, inventory tracking documentation, and pharmacy-re