Curbside Manager

Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 209 stores in four states – Texas, Louisiana, Arkansas, and Oklahoma – with three distribution centers and a corporate office. BGC prides itself on offering its partners one of the most comprehensive benefits packages in the industry which includes medical, prescription drug, vision, dental, paid time off, stock ownership, a 401k retirement plan, incentive plans, employee discounts, educational scholarships, and access to BGC’s 205-acre outdoor recreation area.

Job Summary

Manages and coordinates the assembly of customer orders received online through Curbside. Oversees achievement of department sales and profits using acceptable business practices.  Provides leadership of department personnel; remains current in product selection and quality standards; as well as promotes customer service.

Essential Duties and Responsibilities

• Responsible for receipt, fulfillment, and accurate processing of e-commerce shopping orders. Ensures highest level of customer satisfaction by thorough communications, suggestive selling and proper filling of orders. Identifies item out-of-stocks, recommends substitutions of similar value, and promotes advertised specials.
• Carries out management responsibilities including interviewing, hiring, training, and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; addressing complaints and resolving problems.
• Oversees the preparation of orders received online by ensuring products are accurately selected from shelves and organized for order pick-up.
• Provides friendly and customer service-oriented attitude by answering phone calls, greeting customers, answering questions, and responding to customer complaints.
• Remains current on product knowledge and food safety standards to ensure quality and freshness of orders. Places orders in storage at proper food temperature and promptly retrieves from storage prior to customer’s arrival.
• Maintains relevant job documentation related to Curbside operating procedures.
• Reviews historical data to predict future sales from ads and promotions. Manages inventory using item management processes to ensure satisfactory in-stock levels. Reviews profit and loss, sales, shrink, and labor data; provides verbal or written summary to upper management regarding any related issues.
• Responsible for maintaining and improving sales performance, financial results, public relations, product quality, and work standards.
• Remains current on tender policies and procedures related to credit, debit, coupons, EBT, etc.
• Takes precaution when handling objects to avoid damage to products, property, etc.
• Maintains safe and sanitary working and shopping environment. Cleans workspace and cash wrap; and spot cleans spills and breakages.

Knowledge, Skills and Abilities

• Advanced knowledge of curbside department operations.
• Intermediate knowledge of scheduling software systems.
• Intermediate knowledge of cash register.
• Intermediate knowledge of food quality standards.
• Intermediate knowledge of temperature and refrigeration standards for selected products.
• Intermediate knowledge of Microsoft Office applications including Excel, Word, and Outlook.
• Basic mathematical and counting skills.
• Ability to determine ideal ripeness in produce.
• Ability to communicate effectively in written and verbal form with customers and partners. Ability to remain courteous with customers at all times.
• Ability to multi-task and work in a fast-paced environment.
• Ability to maintain a high level of accuracy.
• Ability to safely operate and maintain department equipment.
• Ability to safely operate a bailer.
• Ability to use non-precision and precision hand tools.
• Ability to work well with fellow partners and promote a team environment.
• Ability to learn new technology systems, methods and processes.