About the Role:

Grade Level (for internal use):

12Job Description

Key Responsibilities:

• Dealer Relationship Management & Retention

  • Lead account and revenue retention efforts with a focus on customer success and long-term engagement.

  • Maintain a sales mentality while delivering superior account management to identify upselling opportunities and additional revenue streams.

• Territory Strategy & Data-Driven Insights

  • Leverage Operations and analytics to understand territory dynamics, uncover opportunities, and address challenges through tailored solutions.

  • Monitor customer engagement levels using data analytics to ensure proactive support and expansion.

• Product Implementation & Training

  • Contribute to launch planning and product rollouts, guiding Dealer Relations Managers on training and continuous improvement initiatives.

  • Communicate product functionalities and advocate for additional services aligned with client needs.

• Customer Expansion & Growth

  • Support regional and enterprise group needs to maximize client success and drive customer expansion.

  • Develop and implement targeted strategies for upselling, including customized presentations and value propositions.

• Team Leadership & Development

  • Mentor, coach, and develop Dealer Relations Managers, fostering a culture of learning, accountability, and excellence.

  • Provide regular feedback and ensure team members are held accountable for performance and professional growth.

• Cross-Functional Collaboration

  • Partner with Product Development, Marketing, Sales, and other departments to stay informed of product updates and ensure consistent customer communication.

  • Collaborate with Sales, Marketing, Groups, and Operations to meet growth targets and generate new business referrals.

• Operational Excellence

  • Ensure initiatives are executed within budget and monitor expenditures for financial efficiency.

  • Act as the primary contact for escalated issues, ensuring adherence to service level agreements.

• Customer Advocacy & Networking

  • Conduct ongoing reviews of customer accounts to assess and enhance product value.

  • Network clients to identify new opportunities and deliver impactful presentations to potential clients and industry groups.
     

Key Qualities & Competencies:

• Solutions-Oriented & Client-Centric Mindset
  Deep understanding of customer challenges and the ability to deliver tailored solutions that drive success.

• Strong Leadership & Accountability
  Proven ability to inspire, develop, and hold team members accountable while instilling best practices for strategic customer engagement.

• Culture of Learning
  Commitment to fostering an environment of continuous improvement and professional growth.

• Customer-Centric Focus
  Full accountability for customer happiness and engagement, with a proactive approach to understanding and meeting client needs.

• Excellent Communication
  Ability to convey complex information clearly and persuasively to diverse internal and external stakeholders.

Who you are:

• 5 or more years of professional experience working in sales, marketing or customer service in the automotive industry

• Prior management experience leading and managing field teams

• Significant experience working with software solutions and artificial intelligence

• Think fast, work hard, drive change

• Strong verbal and writing communication

• Ability to develop deep consultative relationships

• Negotiate effectively, finding win win solutions with a challenger mindset

• Ability to foster a strong, positive culture as a leader

• Proactively solicit feedback

• Regularly assess individual performance and adapt your work to achieve better results

• Passionate, enthusiastic, can do attitude

• Vested interest in the company’s success

Will consider candidates in the following locations: NC, SC or GA

Expected Hours of Work:

This is a full-time position. Generally, work is performed Monday through Friday.. This role requires 70%-80% travel within the region and nationally as needed. A valid driver’s license with no restrictions is required to perform the job.

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