Senior Systems Engineer

Personal development and becoming the best you is all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you. 

Senior Systems Engineer

Every company has a mission. At Accruent, ours is to make sure you are ready to deliver on yours. 10,000+ customers around the globe depend on Accruent to lead their physical resources and gain the transparency to execute their mission. We’re mission ready. Are you?

Why you want to work for our Technical Operations team:

Technical Operations is the beating heart of Accruent. You will oversee the applications to make sure our customers can experience the full scope of Accruent's products. The performance of the applications is governed by the team to keep our products optimizing at peak performance. Our Tech Ops team is full of learners and thinkers who foster an engaging atmosphere.

The Senior Systems Engineer will be a key member of the Technical Operations team and will be responsible for designing, building, automating, monitoring, and troubleshooting problems in Accruent’s development CI/CD devops toolset. This involves consulting on technical designs, planning capacity expansions, preparing for disaster recovery scenarios, migrating from legacy tools to go forward standards. The position will be responsible for the performance and scalability of the devops systems that they are assigned. This position is an opportunity to transition to more of a devops role working with development teams and software integration / deployment processes.

The ideal candidate will be highly motivated and have a passion for technology and creative problem solving.  If you are self-driven, enjoy working in a team environment, and enjoy creating innovative solutions to complex problems, Accruent may be a fit for you. 

This position reports directly to the Manager, Infrastructure, Cloud, and Devops Operations and is a remote work opportunity.  

How you'll make a difference:

• Ensure integration and deployment systems are running at all times and have multiple levels of redundancy.
• Design servers and application environments for performance, reliability, redundancy, and scale.
• Develop a working knowledge of all Accruent-supported products and technologies.
• Assist with the tactical implementation of any technology project and provide on-going technology support.
• Document environment topology and installation details.
• Utilize configuration management technologies to build CI/CD environments.
• Develop scripts for automating repetitive tasks and making configuration changes.
• Engage with engineering and TechOps support teams to troubleshoot and resolve technical issues.
• Plan for expansion of capacity and recommend upgrades, patches, new applications, and equipment when necessary.
• Familiarity with OS and virtualization technologies
• Mentor and train Associates
• Ability to teach non-technical members of the organization and non-technical customers about the application
• Consistently demonstrate Accruent’s values: humility, integrity, drive to excellence, results orientation, winning attitude, grit.
• Perform other duties as assigned 

What you bring to the table: 

• Undergraduate degree in related discipline (IS/CS degree preferred)
• 2-4 years of professional hands-on experience in a web based(SaaS) software environment
• Experience with troubleshooting operating system level issues (Windows Servers, Red Hat Linux, CentOS)
• Experience with troubleshooting web server related issues (IIS, Apache)
• Experience with Kubernetes.
• Experience with scripting languages (PowerShell, Bash, Python) or software development
• Experience with building and managing public cloud environments (AWS, Azure, GCP)
• Familiarity with automation technologies (Ansible, Terraform)
• Experience with CI/CD tooling ie. Vault, Proget, Azure Devops, Octopus, Jenkins, TeamCity
• Experience with Agile processes.
• Strong verbal and written communication skills
• Ability to proactively communicate detailed status to customer and project team
• Ability to work both within a team and independently
• Ability to make sound decisions based on customer needs and technical knowledge
• Self-motivated and able to work under pressure to deliver high-quality solutions
• Detail oriented with excellent analytical skills
• Familiarity with best prac