Senior Product Manager, Growth and Patient Engagement

About us

Pomelo Care is a multi-disciplinary team of clinicians, engineers and problem solvers who are passionate about improving care for moms and babies. We are transforming outcomes for pregnant people and babies with evidence-based pregnancy and newborn care at scale. Our technology-driven care platform enables us to engage patients early, conduct individualized risk assessments for poor pregnancy outcomes, and deliver coordinated, personalized virtual care throughout pregnancy, NICU stays, and the first postpartum year. We measure ourselves by reductions in preterm births, NICU admissions, c-sections and maternal mortality; we improve outcomes and reduce healthcare spend.

Role description

Your North Star: scale our product to attract and engage people who are early in their pregnancy journeys, and get them to trust us.

We’re looking for an experienced, passionate product manager to join our small but growing tech team at Pomelo Care. As one of the first 5 dedicated product hires at a rapidly growing startup, you’ll need to bring the scrappiness and flexibility required at early-stage startups along with the thoughtful structure needed to take our product and company to the next level as we scale to reach significantly more patients.

Responsibilities

• Define and communicate the product vision, strategy, and roadmap for patient growth and engagement
• Work closely with our marketing team to ensure that our patient acquisition strategies are effective, and that patients see clear value in our services early on 
• Deeply understand the needs of our patients, and channel this understanding into an engaging and empowering patient experience
• Build strong, collaborative relationships with key cross-functional stakeholders, including clinicians and operations, to identify where product solutions can help their teams scale to more thoughtfully engage our patients
• Work closely with a tech lead, engineering, data science, and design to improve our care platform through new features and functionality
• Serve as a thought partner to product and engineering leadership to help us scale the tech org to better serve our patients, customers, and internal partners

Who you are

• 5+ years of experience in product management, with at least 1 role focused specifically on user engagement or growth through product changes
• Technically fluent: you’re able to understand and describe the technical underpinnings of the products you own at a high level
• Strong product and design sense: you understand best practices in product design, and can translate deep user empathy into intuitive and engaging product experiences that align with our product and business goals
• Strong analytical and problem-solving skills: you can synthesize complex data on your own to inform product strategy and choices. SQL experience is preferred, but at a minimum you’re very good with pivot tables.
• Excellent executor: you know how to Get Things Done under tight constraints, including making tough tradeoffs and/or getting scrappy when needed, without sacrificing core product or organizational values.
• Exceptional communicator: you can articulate ideas and concepts to both technical and non-technical audiences with ease, and know when and how to best communicate to different stakeholders to make progress and keep people informed
• Exceptional collaborator: you know how to work with a broad set of cross-functional partners, from marketing to clinicians to operations, and can manage stakeholders at all levels of the organization
• You have a deep passion for improving perinatal care in the US, and empathy for the unique needs and challenges faced by expecting and new parents, especially lower-income families

Bonus if you have any of the following

• Experience at a company with a best-in-class product growth team 
• Experience at a startup, especially during a period of rapid growth
• Experience working in healthcare or health tech
• Basic familiarity with programming languages (i.e. you can read and follow the gist of what a chunk of code is about)

At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation pac