Senior Business Analyst - Transmission Programs & Support

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [FEU].

The Process Control & Continuous Improvement (PC & CI) group drives to enact impactful business change in the Construction & Design Services (C&DS) and Transmission organizations by actively promoting and facilitating the use of continuous improvement (CI) methods, fostering a passion for Performance Excellence, and empowering employees to make large process changes and incremental improvements.

The ideal candidate will have strong leadership and interpersonal communication skills, ability to present to audiences at all levels in the organization and demonstrated ability to build relationships with internal teams. The ideal candidate will have process mapping / discussion facilitator, business engagement, low code automation solutions, and project management skills.  A history of implementing sustained improvements in industry using Lean/Continuous Improvement techniques is preferred.

The position is classified as mobile with a reporting location of Akron, OH, Fairmont, WV, Greensburg, PA,  Reading, PA, Morristown, NJ, and Holmdel, NJ.

Responsibilities include:

• Building effective working relationships with assigned departments by assisting with identification and closure of improvement projects. 
• Facilitating use of CI tools through improvement sessions, documenting requirements, communicating efforts and projects, and conducting regular round table/focus group sessions.
• Driving change to achieve higher levels of performance in safety, quality, performance, and cost every day. 
• Promoting project identification, development, and implementation within Construction & Design Services and Transmission functional areas.
• Creating project plans, and guide peers and other stakeholders.
• Scheduling, facilitating, and conducting cross-functional process improvement sessions.
• Training and guiding personnel on use of Lean and other CI techniques.
• Working with executive leadership, setting strategy for project identification, prioritization, development and implementation in alignment with strategic goals.
• Coordinating with departments to develop, publish, update, and communicate the annual Strategic Business Plan.
• Reviewing proposed Project Lifecycle Management Process (PLMP) changes and coordinate approval of changes with PLMP process owner.
• Overseeing analysis of PLMP performance against goals and the establishment, maintenance, and reporting of PLMP KPIs.
• Ensuring application of project lessons learned.
• Conducting in-depth strategic research, analyzing data, interpreting results, and providing solutions that support the identification of root cause issues and supporting solutions to mitigate future recurrence.
• Acting as a resource to management to lead others at lower levels in the job family in solving highly complex problems.
• Being or becoming proficient in various software, analysis packages, and visualization tools including Power BI, Excel, PowerPoint, Power Automate, Power Apps, and SharePoint.
• Compiling, validating, monitoring, and reviewing department metrics with team to support achieving department goals.
• Preparing technical reports and summaries, sometimes on an ad hoc basis and making presentations when necessary.
• Data mining using query tools from various databases and systems.
• Developing process mapping and guidance for business processes.
• Developing and/or supporting reporting of key metrics and benefit realization.
• Supporting PowerBl by designing, testing, and debugging PowerBl dashboards and reports from functional specifications. These individuals will work from program specifications or prototypes.
• Assisting