Internal Communications Data Analyst

Job Description Summary

Reports to the Director of Internal Communications, MUSC Health System. Analyzes internal communications data and annual people survey / engagement data.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC002302 SYS - Health System Internal Communications

Pay Rate Type

Salary

Pay Grade

Health-29

Scheduled Weekly Hours

40

Work Shift

Job Description

Job Description:  Reports to the Director of Internal Communications, MUSC Health System.  Analyzes internal communications data and annual people survey / engagement data. 

Job Responsibilities:

30% - Coordinates and serves as the point person for mapping for the annual people survey under the oversight of the Director of Internal Communications.
Success Criteria:

• Takes an HRIS file representing the reporting structures of the entire enterprise at a moment in time each year and edits work unit names and numbers to map to work unit names and numbers from the previous year’s survey.
• Collaborates with the Director of Internal Communications and the Internal Communications Consultant to prepare the file in a standard format.
• Collaborates with the University and College of Medicine mappers to combine HRIS files and submit to Press Ganey by the deadline provided by Press Ganey.
• Ensures all demographic columns are populated accurately across over 20K people for the health system.
• Creates a hierarchy participant file that is then broken apart and provided to several hundred leaders across the health system so they can validate their mapping.
• Makes appropriate edits according to mapping guidelines and again collaborates with the University mappers to submit edits to Press Ganey by the due date.

10% - Assists the Director of Internal Communications with the survey design.
Success Criteria:

• Reviews the survey design document annually to ensure accuracy of items and their routing.
• Ensures any changes to survey design are approved by Team SC and President’s Council.
• Tests survey routing for 10+ profile types to ensure survey’s branching logic is operating as expected.
• Approves survey design by due date to ensure the timely administration of the survey.

30% - Analyzes data from the annual people survey and provides reports to health system leaders.
Success Criteria:

• Reviews people survey data for accuracy based on mapping submitted to Press Ganey prior to survey administration.
• Prepares trended reports in Power BI with People Survey data so we can trend division, unit, and item level data beyond the two years PG gives us in their portal.
• Serves as one of the data experts for all People Survey data.
• Prepares ad-hoc reports from the people data.
• Utilizes Microsoft Copilot to analyze comments from people survey and provides scrubbed and themed comment reports to various levels of leadership.
• Prepares reports filtered by ICCE and Health System Division.
• Coordinates the Executive Overviews for the Health System and each Division.
• Provides the Performance Excellence Team with the scores for various metrics in the templated leader goals each year.

30% - Prepares data reports and provides data analysis for the Internal Communications Team.
Success Criteria:

• Assists the Health Internal Communications Department in making data driven decisions to enhance communication methods and support decision making.
• Presents readership metrics to the Internal Communications Team for each newsletter (15 newsletters per week) allowing the communications team to continually make data driven improvements to their communications.
• Provide communication analytics to the Internal Comms Team to include in presentations to senior leaders, QAPI presentations, etc.
• Assists the Internal Communications Director with analyzing reports from our email platform to make data-driven decisions regarding communication strategies and content placement.
• Assist the Internal Communications Director with maintaining the Internal Comms database by tracking and documenting when and where articles are placed across a multi-channeled platform so communication requests can be closed in a timely manner.
• Monitors the usage of campaigns in our newsletter platform across all channels and provides reports for communication effectiveness.
• Monitors the people data feed from OurDay to our newsletter platform and adjusts saved search criteria when needed.

Additional Job Description

Minimum Requireme